GERRY
GELLE
EXPERIENCE
About Me
A dedicated professional with a diverse background in
customer service, technical support, bookkeeping, and
online freelancing, complemented by meaningful
volunteer work supporting the Persons with Disabilities
community. I bring a well-rounded, inclusive
perspective to every role I take on—driven by purpose,
empathy, and results. Committed to delivering
exceptional service, fostering accessibility, and
continuously expanding my skills to create impact in
both corporate and community settings.
TOOLS
Asana
Google Workspace
Microsoft Office
Canva
Quickbook
Go High Level
EXPERTISE
Data Entry
Customer Service
Technical Support
Digital Marketing
Bookkeeping
Content Moderation
Critical Thinking
Creativity
VOLUNTEER WORK
NEAPWD, Inc - 2008
Bookkeeper/ Board Secretary
BOPC - 2016 to 2019
SMM / Graphic Artist / Marketing / Trainer
EDUCATION
CORE Gateway College
Bachelor of Science in Commerce
Major in Management Accounting-
Quality Analyst
Task Us | March 2021 - July 2025
Evaluated non-voice content moderation tasks to
ensure compliance with platform policies and
quality standards
Provided coaching and feedback to agents to
improve performance and accuracy
Collaborated with team leads to identify process
gaps and suggest improvements
Customer Service Representative
Teletech | 2020 - 2021
Handled inquiries, complaints, and product
support through voice for US Insurance
Account
Ensured timely resolution and excellent
customer experience across different
accounts.
Technical Support Representative
Quantrics | 2019 - 2020
Delivered technical support for Canada’s
Telecom Small Businesses
Documented and resolved customer cases using
CRM tools in a high-volume environment.
Technical Support Representative
Teletech | 2010 - 2016
Delivered technical support for Australia’s
Telecom
Documented and resolved customer cases using
CRM tools in a high-volume environment.
Customer Service Representative
Alorica | 2008 - 2009
Handled inquiries, complaints, and product
support through voice for a US Telecom
Ensured timely resolution and excellent customer
experience across different accounts.
REFERENCES
Whelga Arnuco | Task Us| Quality Analyst |
Jhoanna Dela Cruz | Task Us | Quality Analyst |
