Gerry Gelle

I am Gerry Gelle, a dedicated and detail-oriented professional with over 10 years of experience in customer service, technical support, quality assurance, and virtual administrative roles. I’ve worked with international clients from the U.S., Canada, and Australia, primarily in BPO and remote work environments. My career journey has equipped me with the ability to handle diverse responsibilities—from managing inbound calls and troubleshooting customer concerns to evaluating agent performance, supporting back-end operations, and handling data with accuracy and confidentiality.

In my most recent role as a Quality Analyst, I was responsible for monitoring non-voice content moderation, providing agent coaching, and collaborating with team leads to identify process improvements. Prior to that, I served as a Customer Service Representative and Technical Support Specialist, where I developed strong problem-solving skills, communication fluency, and the ability to thrive under pressure.

I’m proficient in tools such as Google Workspace, Microsoft Office, QuickBooks, Asana, Canva, and various CRM platforms. I’m also tech-savvy and eager to learn new systems, which allows me to adapt quickly to different industries and workflows.

What sets me apart is my consistency, my genuine care for the customer experience, and my ability to stay organized and reliable in a remote work setup. I take pride in delivering quality service, meeting deadlines, and going the extra mile to ensure tasks are done right the first time.

I am also a proud member of the Persons with Disabilities (PWD) community. My personal experience gives me a unique perspective on inclusion, accessibility, and resilience—values that I carry into every professional role I take on. I believe in turning challenges into motivation and using my skills to contribute meaningfully wherever I’m assigned.

Currently, I’m seeking a long-term, full-time opportunity where I can continue to grow while adding value to a team that appreciates dedication, honesty, and hard work. I bring not only my experience, but also a strong work ethic and a heart for service.

Thank you for taking the time to learn more about me. I look forward to the possibility of working with your team and contributing to your organization’s goals.