Gerry E. Garcia Jr.
Prk. Kitahanon, Brgy. Banago, Bacolod City
Birthday: December 13, 1991
Contact number:-
Email:-
I am a TESOL certified, 3rd-year college student currently studying for a Bachelor of Science in Information Technology. I am motivated with 7 years of experience in the call center industry. I have extensive experience with assessing the needs and developing solutions to client's concerns and driving customer satisfaction. I also have taught the English language to both children and adults alike for 3 years while working in 51Talk, which is the leading online English education platform in China.
Experience
March 2019 – August 2021
English Language Teacher,
51Talk
Taught the English language to both children and adults alike.
August 2014 – March 2019
Customer Service Representative, Panasiatic Solutions
Addressed customer inquiries, solving problems and providing new product information with regards to Tracfone products and services
October 2013 - March 2014
Customer Service Representative, TeleTech Bacolod
Assisted customer with troubleshooting CenturyLink products
September 2012 – August 2013
Customer Service Representative, Teleperformance Bacolod
Helped drive sales goals and achieve monthly quotas
Assisted customers with purchasing Jetstar products
March 2012 – June 2012
Customer Service Representative, Transcom Bacolod
Assisted customer with troubleshooting Sears products
Education
2019 – Present
Carlos Hilado Memorial State College
2009 – 2011
B.S. Marine Engineering, Undergraduate, John B. Lacson Colleges Foundation Bacolod
2006 – 2009
DOMINGO LACSON NATIONAL HIGH SCHOOL
Skills
Excellent proficiency with utilization of English language
Intermediate knowledge of CSS, HTML, database and JavaScript
Good Knowledge with utilization of Microsoft office tools
Flexible with job schedule changes
I'm a fast learner. Eager to learn something new
Willing to accept feedback and utilize it to improve
I always strive to meet and exceed client oriented goals
