I am a TESOL certified, 3rd-year college student currently studying for a Bachelor of Science in Information Technology. I am motivated with 7 years of experience in the call center industry. I have extensive experience with assessing the needs and developing solutions to client's concerns and driving customer satisfaction. I also have taught the English language to both children and adults alike for 3 years while working in _51Talk, which _is the leading online English education platform in China.