Gerlaine Ann N Garcia Blanca

GERLAINE ANN GARCIA-BLANCA Executive Virtual Assistant - - 072 National Road, Abucay, Bataan, Philippines EDUCATION AB in International Studies Far Eastern University - Manila- AB in Political Science Centro Escolar University - Manila - EXPERTISE Customer Service Client & Relationship Management Communication Skills Administrative Support Project Management File Organization TOOLS Email: Gmail, Outlook, etc. Instant Messaging: Microsoft Teams, Telegram, WhatsApp Zoom, Microsoft Teams, Google Meet, Skype Google Workspace (Docs, Sheets, Drive, etc.) Microsoft Office 365: Word, Excel, PowerPoint, OneDrive Dropbox, SharePoint, Appfolio CRM Tools: Salesforce, Buildium, CINC Systems, Hubspot Google Calendar, Calendly Trello, Monday.com Canva, Capcut PROFILE I am a seasoned Executive Virtual Assistant and Customer Service Representative with proven expertise in managing complex account issues and resolving delinquencies. I have successfully supported US-based clients, both remotely and during graveyard shifts, demonstrating adaptability, professionalism, and a commitment to exceptional service. WORK EXPERIENCE SM Development Corporation - International Property Specialist Specialized in real estate investment, focusing on the sale of both ready-for- occupancy and pre-selling condominiums. Responsibilities included conducting client presentations, guiding buyers through the property acquisition process, managing leasing and rentals, and overseeing unit turnover to ensure a seamless transition. Task Us - Merchant Support Representative Provided exceptional merchant support for DoorDash, handling inbound and outbound calls to resolve issues like order tracking, menu updates, store hours changes, and store deactivations/reactivations. Ensured smooth store operations, managed accounts efficiently, and addressed payment inquiries and sign-up processes. Concentrix - Customer Service Representative - Seasonal Account Efficiently handled a high volume of inbound and outbound calls for a US Healthcare account. Assisted members with placing orders for OTC and prescription medications, processed benefit claims, provided card replacements, tracked orders, managed website logins, and resolved various account-related issues. Best Management Company- Community Associate Manager - EVA Assisted a C-level executive of a US-based community management Real Estate Management company providing high-level virtual support in managing communities through emails and phone calls. Coordinated initiatives and ensured smooth operations. Feb - Jul 2025 Caraden Management Part-time Real Estate Virtual Assistant I support a Canadian real estate company by managing daily administrative tasks, coordinating listings and appointments, handling client communication, and LANGUAGE English maintaining CRM systems. REFERENCES Michelle Taylor Best Management Company Email:- Edwin Briol Jr. Concentrix Phone:-