Jesus Enrico 'Geri'
Lumacang
A highly enthusiastic individual with a 6-year experience as a
Customer Support Associate handling phone calls, emails and
chats; and another 6-year experience as an ecommerce Virtual
Assistant with customer focused approach and has exceptional
communication skills. Familiar with Terapeak and Zik Analytics for
Product Research. Moreover, with an experience in Customer
Service, Order Fulfillment, Supplier Negotiation, Importing Process
and Product listing for eBay, Shopify, Dropshipzone and Amazon
Australia.
CONTACT
Cagayan de Oro,
Misamis Oriental 9000
-
SKILLS
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
High-volume data entry
Administrative support
Canva
Resolving discrepancies
Mail management
Invoicing and billing
Inventory supplies
Database entry
Data entry documentation
New business
development
Spreadsheet development
Multitasking and
prioritisation
Data Entry
Case Management
Sales plan implementation
Customer service
orientation
Purchase order processing
Microsoft Office
HOBBIES AND
INTERESTS
•
•
•
•
•
Travel
Esoteric Knowledge
Reading
Trading
Fashion
EXPERIENCE
12/2017 - 05/2024
-
Virtual Assistant
Trade Hero Australia
• Remained updated on company offerings through regular
product research.
• Conducted product research, collecting market insights through
various research methods.
• Coordinated with supervisor and provided support to all product
research programmes.
• Researched interesting and useful products to showcase to
customers, delivering latest commodities.
• Negotiated with suppliers and researched alternative wholesalers
to source products.
• Amended product listings, managing photo edits, webpages
and pricing info.
• Promptly and proactively replenished stock to improve product
accessibility.
• Researched new products, market trends and technology to stay
abreast with latest updates.
• Increased positive customer service reviews by offering
friendly, helpful and informative customer service.
• Delivered comprehensive and supportive customer service to
all clients using exceptional customer service skills.
• Maintained excellent customer service and retention by
delivering helpful, friendly and efficient customer service.
• Delivered exemplary customer service, promoting positive
interactions.
• Addressed customer service enquires quickly and accurately.
• Used excellent and effective negotiation skills to obtain best
prices with clients and suppliers to maintain a cost-effective
distribution life-cycle.
• Ensured the efficient and cost-effective distribution of goods by
closely monitoring all steps within the supply chain process.
• Participated in meetings with supervisors to discuss issues,
concerns and ways to improve services.
Customer Support Associate
Convergys - Davao
09/2016 - 03/2017
11/2009 - 09/2015
• Cricket
• Processed and issued product orders and service upgrades for
customers.
• Performed well at quality assurance evaluations by continuously
actioning performance feedback to drive personal improvement.
• Built rapport with customers through courteous and professional
communications.
• Maximised customer satisfaction by resolving service issues
promptly.
• Addressed customer service enquires quickly and accurately.
• Provided information on after-sales services for comprehensive
support.
• Handled high-volume telephone calls to address and resolve
customer queries.
Customer Support Associate
Convergys - Cebu
• Sprint and Comcast
• Assisted customers with product-related questions, feedback and
complaints.
• Developed empathetic client relationships and earned reputation
for consistently exceeding sales goals.
• Built rapport with customers through courteous and professional
communications.
• Oversaw customer account inquiries, accurately providing
information to resolve service complaints and guarantee
customer satisfaction.
• Addressed customer service enquires quickly and accurately.
•
• Stayed current on policies, procedures and standards to offer
optimal support.
• Responded to live chat rooms to answer and resolve customer
queries, elevating customer satisfaction with immediate support.
• Followed scripts and processes to uphold brand standards.
• Handled high-volume telephone calls to address and resolve
customer queries.
• Resolved customer queries over phone and by email.
EDUCATION
2006
Bachelor of Science in Nursing
Liceo de Cagayan University - Cagayan de Oro
2002
High School
Xavier University - Ateneo de Cagayan - Cagayan de Oro
