Contact
- (Mobile)-
www.linkedin.com/in/garuga
(LinkedIn)
Top Skills
Agile Methodologies
Team Leadership
Project Management
Certifications
Curso Design Thinking Professional
Curso Scrum Master
Introducción a la Ley Federal de
Protección de Datos Personales en
Posesión de los Particulares
Publications
Prevalence of chondrocalcinosis in
a Mexican tertiary care institution of
musculoskeletal disorders
Gerardo Antonio Ruiz de la
Garza
IT Project Management | Analytics and Business Intelligence | 2020
Graduate
Tlalpan, Mexico City, Mexico
Summary
I've always been curious about how things work, this curiosity leds
me unavoidably to wonder how they can work better. My career
has been guided by this curiosity as well as my ambitions to leave a
tangible impact wherever I go.
For this purpose I seek to understand my assigned tasks first,
learning at a fast pace, getting into the role while starting to detect
risks and opportunities with the accumulated experience from
my years of work and diverse backgrounds. Then I start making
suggestions, pushing for changes to mitigate those risks and seize
those opportunities.
I'll be a perpetual learner, currently contemplating either an MBA
or Master in Finance to compliment my education and get a base
towards bigger responsibilities, I want to become a leader that helps
its team fulfill its potential.
Throughout my career I:
* Managed several teams in ETL process implementation.
* Managed a team to fill the documentation gaps left by developers,
solve internal and external customers requests and fix technical
incidents through continuous improvement projects.
* Performed as contact point between stakeholders and technical
teams to identify needs and collect requirements that generate
implementation or improvement projects.
* Designed and collaborated in the development of 3 centralized
information repositories.
* Improved compliance with regulatory processes from 0% to 90%.
* Streamlined key processes for risk detection in production
environments.
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* Analyzed on average 300 changes per month to detect risks to the
production environment.
* Set a support area and streamlined the ticket attention process.
* Designed the re-engineering of 3 systems to improve usability and
stability.
* Resolved on average 200 incidents per month on diverse systems.
* Raised and followed to completion over 100 small scale service
improvement plans.
* Developed a website and administrative software.
* Developed the firmware and software for biochemical equipment.
I have a strong preference for remote working as it helps my workpersonal life balance and significantly improves my performance,
however I know the value of personal interaction, especially with
customers, and will gladly work schedules to meet occasionally.
If you believe I'm a good match to your needs drop me a line, I'll be
glad to hear you.
Experience
Coca-Cola FEMSA
Data Integration Specialist
December 2022 - July 2024 (1 year 8 months)
Mexico City, Mexico
* Oversaw a team of developers responsible for establishing and maintaining
seamless connections between an Azure data lake and various data sources.
Notably, we achieved zero internal disconnection incidents and zero escalated
incidents from third parties.
* Guided a team in designing robust pipelines and efficient ETL (Extract,
Transform, Load) processes tailored to meet our business partners’
requirements. Our execution remained remarkably close to the planned
timeline, with only a -5% deviation.
* Played a key role in optimizing data models, resulting in loading time
reductions of over 90%. This efficiency significantly improved data
consumption across the organization.
* Played a key role in optimizing data models, resulting in loading time
reductions of over 90%. This efficiency significantly improved data
consumption across the organization.
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* Collaborated on developing robust processes and mechanisms to ensure
data availability, maintain high quality, and uphold data integrity.
* Worked closely on defining and implementing standardized nomenclature
rules for the data lake. As a result, we significantly reduced instances of
misnamed files and eliminated problematic file types by 80%.
* Thoroughly validated model results with our business partners, ensuring
alignment with expectations. Remarkably, we encountered zero instances of
deviation attributable to the ETL process.
Citibanamex
Application Support Analyst
October 2021 - November 2022 (1 year 2 months)
Mexico City, Mexico
* Championed the creation and upkeep of critical documentation, including
Playbooks, Runbooks, Monitoring guides, Health Checks, and Knowledge
Articles. Our meticulous approach led to compliance levels consistently
exceeding 90%.
* Revolutionized change management processes, ensuring rigorous postchange validations. We achieved a remarkable shift—from a mere 10% review
rate before my tenure to a flawless 100% review of production environment
changes.
* Proactively conducted capacity analyses, providing advance notice of
upgrade requirements with a foresight window of over 6 months. Our
readiness efforts significantly improved compliance by 80%.
* Led successful root cause analyses for incidents, pinpointing 100% of the
underlying causes. Our proposed fixes drove continuous improvement.
* Guided three critical Service continuity test exercises, identifying valuable
opportunities to enhance both continuity and compliance with industry best
practices.
* Steered risk assessments and process maturity initiatives, resulting in
compliance growth exceeding 90%. Our proactive approach fortified our
operations.
* Facilitated service level reviews with development teams, ensuring
adherence to agreed-upon standards. Our commitment extended to a warranty
period of either 3 months or 3 process executions, whichever was longer.
* Drove the establishment of a robust known error database, transitioning from
zero documented issues to identifying and documenting over 20 critical errors.
This proactive approach streamlined troubleshooting.
* Collaborated on identifying mission-critical applications related to the
Banamex sale, compiling a comprehensive list for replication planning.
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Arcus
Customer Services, Support & Continuous Improvement Projects
June 2019 - September 2021 (2 years 4 months)
Mexico City, Mexico
* Pioneered the establishment of our Support team, meticulously designing
and implementing its core directives and an efficient ticket sorting system.
* Skillfully resolved customer tickets, frequently necessitating substantial
modifications to the systems they relied upon. Our commitment to swift
resolution significantly improved user satisfaction.
* Strategically redefined systems based on insights gleaned from our support
system, reducing the number of tickets from 300 per week to 30 per week.
* Adeptly translated customer requirements into actionable insights for our
Project teams.
* Actively supported and coached our Project team members, with a particular
focus on backend development and database design. My goal was to elevate
our collective expertise.
Universidad Nacional Autónoma de México
Full Stack Developer
August 2016 - January 2019 (2 years 6 months)
Mexico City, Mexico
* Took charge of creating a document management solution specifically
tailored for the postdegree department, organizing, storing, and retrieving PDF
files efficiently, improving document tracking.
* Spearheaded the development of the CGCI informative website.
Scintia
Full Stack Developer
April 2018 - December 2018 (9 months)
Mexico City, Mexico
* Lead a team to develop the hardware, firmware and software of a
biotechnology device, achieving a precision of ~0.5°C with low cost parts
against the goal of ~1°C.
Education
Universidad Tecnológica de México
Master's degree, Analytics and Business Intelligence · (January 2021 - 2022)
Universidad Tecnológica de México
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Administración de Tecnologías de Información, Computer/Information
Technology Administration and Management · (January 2017 - December
2020)
Universidad Nacional Autónoma de México
Bachelor of Computer Sciences, Computer Science · (August 2009 - January
2018)
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