Geraldine Grace Go

GERALDINE GRACE GO - Work Experience - Ship It -1Export Virtual Assistant - Social Media Marketing Responded to social media inquiries and queries, Education Bachelor of Science in Business Administration Major in Management Chiang Kai Shek College 2013 providing timely and informative answers. Created engaging posts for social media groups Jan ‘24 to promote company products and services. Served as the first point of contact for customers, present offering exceptional customer service and resolving their concerns efficiently. Managed a comprehensive contact list, ensuring Hard Skills accurate and up-to-date information. Social Media Management Prepared customer spreadsheets and Photo & Video Editing (Canva, maintained accurate online records for data Lightroom & Capcut) analysis and reporting. Google Suite (Calendar, Meet, Performed other assigned duties to support the Drive, Form & Sheet) Sales and Marketing team. Financial Skills ( Accounts payable & receivable ) Lead Generation FH Moms Content Tracker General Virtual Assistant - Apprentice Content Creation: Intro videos/audio, Soft Skills presentations, Google Suites. Effective Communication Adaptability Customer Service Organization Time & Task Management Technical Skills: Proficient in Calendly, Google Dec suite, Canva, Bitly, OnlineJobs.ph, Upwork, AI ‘23- tools. Jan Administrative Tasks: Customer service, data ’24 entry, email/file/calendar management, research. Creative Skills: Basic graphic design, video/audio editing. Writing Skills: Clear and concise writing for various purposes. GERALDINE GRACE GO Work Experience ACH Panda Dimsum SMM / Sales and Marketing Manage and respond to customer inquiries and enquiries through various social Mar ‘20 - media platforms. Monitor and engage with customers on social media pages to enhance brand visibility and address customer concerns promptly. Oct Generate weekly and monthly sales reports, summarizing key performance ’23 indicators and sales metrics. Establish and maintain positive relationships with clients, addressing their needs and concerns. Defining goals for your social media presence, such as brand awareness, lead generation, or customer engagement Superior Fabrics Sales Account Administrative Officer May ‘15 - Processed customer orders accurately and within agreed timeframes to meet service standards. Maintained clean and organized files by keeping accounts payable and receivables Jul records up to date. ’23 Developed monthly, quarterly and annual profit and loss statement. Records deposits, reconciled monthly bank accounts and tracked expenses. Security Bank Corporation Customer Advisor - New Accounts Ensure information is accurate and valid by creating and updating records. Feb ‘14 May ’15 Proactively addressed and resolved customer complaints, ensuring prompt resolution and maintaining high customer satisfaction. Engaged in consultative sales, cross selling and up selling activities to align customer needs. Participated in interactive training programs to expand knowledge of company products and services. Answered customer service inquiries via telephone platform to address customer needs.