GERALDINE BORINAGA CELIN
Present Address: Porras del Pilar Street, Bo. Obrero, Davao City
Permanent Address: Manambulan, Tugbok, Davao City
E-mail Address:-Contact No.:-
PERSONAL INFORMATION
Date of Birth : August 10, 1991
Citizenship : Filipino
Height : 5'0 ft
Special Skills: Knowledge in Excel, Word, and PowerPoint, and Exceptional customer service skills
EDUCATIONAL ATTAINMENT
College: University of Mindanao
Bachelor of Science in Psychology
Undergraduate
WORK EXPERIENCE
Cold Caller/Appointment Setter (April-September 2021)
Home Offers and Solutions
● Making calls to potential sellers to check if they are selling their properties
● Gathering the details of the property as well as the need of the client to prioritize the need of the callback
with our acquisition team
● Assessing the lead if it’s warm, cold, or hot and set an appointment according to lead temperature
Resident Concierge and Sales Representative (Virtual Assistant) August-Dec 2020
Darwin Homes
● Call the homeowners to check if they are interested in our leasing and property management services
● Call the prospective renters to assist them in booking a tour, answer the questions they may have about the
properties and offer similar properties if necessary.
● Make sure that all their concerns are being addressed so we can offer similar properties that fit their
needs and increase the leased properties
Inbound Sales Support (April 27-June 15, 2020)
Ark Project LLC-Upwork
● Assisting the customer to place an order to the website
● Cross Trained to customer service where we handle customers concerns with regards to delivery, order
modification, billing, and product quality in a timely manner
Executive Assistant-Leasing Team( November 2018- June 2020)
Unorenta Business Solutions
Mezzanine Floor, Metro lifestyle Complex, Torres St, Davao City
● Gather the prospect’s feedback after viewing the property, assist them on their application, and screen
them if they fit our company standard as prospective tenants.
Appointment Associate( September 2018- November 2018)
Unorenta Business Solutions
Mezzanine Floor, Metro lifestyle Complex, Torres St, Davao City
● Assist the prospects to book a showing for the property. Part of our job is to check other properties that
they might be interested in.
WFM- Real Time Analyst (May 28, 2018- August 2018)
Flatworld Solutions Phils. Inc
• Handling real-time reports for agent’s status for voice and non-voice accounts.
• Sending intraday and client reports.
Account Executive- Phone and Chat Support ( September 2016 – May 27, 2018)
Flatworld Solutions Phils. Inc
Lucita Building, Sobrecarey corner Lapu Lapu Streets,, Brgy. 15-B, Poblacion, Davao City
• Assisting clients by providing information, answering questions, and/or directing calls/inquiries as
necessary.
RTA Specialist (November 2013-August 2016)
Sutherland Global Services
Dona Luisa Bldg., Corner Quirino St., Emilio Jacinto Ext, Poblacion District, Davao City
• Handling real-time reports for agents’ status. Reporting breaks over breaks, hold times, number of calls,
revenue reports, and scheduling or agents.
• Manning the calls in queue and ensuring that there is enough staff to handle expected calls within the day.
Consultant (May 2013-November 2013)
Sutherland Global Services
Dona Luisa Bldg., Corner Quirino St., Emilio Jacinto Ext, Poblacion District, Davao City
• Answering customer queries, resolving bill issues, generating sales revenue, and providing customer
satisfaction.
