Geraldine Bonggao

 Geraldine A. Bonggao 📞-| 📩- https://www.linkedin.com/in/geraldine-bonggao-/ CAREER SUMMARY Customer Service Associate with 6 years of experience in BPO industry. Consistently receive excellent feedback from customers. Outgoing, detail-oriented, reliable and driven with strong time management and prioritization abilities. WORK EXPERIENCES TELUS International Philippines Technical Support Specialist Tier 2 September 2016 – Present Solved customers online billing and account issues quickly and efficiently to build long-term loyalty Maintained software and hardware for all public computers Perform installations, repairs, upgrades, backups, and other maintenance tasks. Demonstrate complex troubleshooting methods and ability to provide advanced level technical support resolving internal issues. Resolved issues concerning hardware installation and troubleshooting of various computer and accessories, printers, modems and Ethernet Adhered to service guidelines by accurately documenting every customer interaction and resolution Scheduling technicians to handle an unresolved issue. Following up and making scheduled call backs to customers to ensure 100% satisfaction Skills Hardware/System and Software Applications Windows Operating System 7, 8 and 10 Microsoft Office Suite – Word, Excel, PowerPoint CONCENTRIX (Former IBM DAKSH) Customer Care Specialist September 2011 – August 2014 Using knowledge of email and written communication skills to provide customer care through email software Processed Insurances of loans, credit cards and mortgage of the customer. Close and transfer existing accounts of the customers Provide customer with a positive service experience Prepares standard reports to track workload, response time and quality of input Gathers information, researches/resolves inquiries and logs customer EDUCATION Bacheclor in Science and Community Development March 2011 University of Rizal System Rodriguez, Montalban Rizal REFERENCES Ariane Lucindo Team Captain Telus International Philippines 📞 - Roselle Viola Team Coach Telus International Philippines 📞 - Fe Ocmer Community Development Worker Good Neighbors International 📞 -