Gerald Abala

GERALD ABALA CUSTOMER SERVICE ASSOCIATE & TECHNICAL SALES SUPPORT ABOUT ME - A dedicated professional with a diverse background in Customer Service, Technical Support, and Sales. Proven ability to manage multiple requests, prioritize tasks, and maintain calm in challenging situations. Experienced in providing exceptional customer support in various industries, including retail, banking, and technical accounts. Cebu City, Cebu Philippines 6000 WORK EXPERIENCE CONTACT - EDUCATION 2014 - 2016 CEBU INSTITUTE OF TECHNOLOGY - UNIVERSITY Undergraduate Bachelor of Science in Mechanical Engineering Techmahindra Philippines 2016 - 2018 Customer Service Support Delivered comprehensive customer service, encompassing order management, product assistance, and account maintenance for a retail account. Elevated to the Escalation Team for exceptional problem-solving skills. Appointed as Team Coach in recognition of leadership and mentoring abilities. FIS Global Philippines SKILLS Teamwork Time Management 2018 - 2020 Customer Service Support Expertly managed client banking accounts, efficiently processing transactions and providing robust support for unauthorized transactions and dispute resolutions to ensure optimal client security and satisfaction. Leadership Effective Communication Concentrix Philippines Critical Thinking Technical & Sales Support Maintain Calm Strong Work Ethics Ability to Work Under Pressure Can Work With Less Supervision Attention to Details 2020 - 2024 Spearheaded technical account management and sales support for printer and ISP sectors, enhancing customer satisfaction and retention. Delivered expert technical support across multiple devices, efficiently resolving complex issues to drive product sales. Executed timely account updates and managed online tasks, optimizing operational efficiency and client engagement. LANGUAGES REFERENCE English Mark Ranises Wilfred Remitello Supervisor - FIS Supervisor - Concentrix Phone: - Phone: -