Georick Sellado Herrera

GEORICK HERRERA Detail-oriented Computer Technology graduate with experience in IT support, network administration, software troubleshooting, and customer service. Skilled in analyzing systems, resolving technical issues, and providing highquality support. Strong foundation in programming, cybersecurity, and database management, with proven problem-solving and communication skills. Eager to contribute to a fast-paced, tech-driven organization. WORK EXPERIENCE CONTACT --Binan City, Laguna LinkedIn: linkedin.com/in/GeorickHerrera EDUCATION 2015 – 2017 COLEGIO DE SAN PEDRO Associate in Computer Technology 2018 - 2019 COLEGIO DE SAN PEDRO Bachelor of Science in Information Technology CORE COMPETENCIES Customer Service (Voice, Chat, Movement Team - Virtual Assistant / Appointment Setter January 2025 – May 2025 Managed daily correspondence, including emails and property listings, and coordinated appointments. Oversaw social media accounts; created content and engaged with followers to enhance brand presence. Conducted market research and lead scoring to identify and nurture potential leads. Concentrix Corporation Customer Support Representative – Retail Account September 2023 – December 2024 Assisted customers with product orders, service scheduling, and inquiries across voice and digital channels. Delivered prompt, effective support to ensure a smooth and satisfying customer experience. Maintained accurate customer records and resolved concerns with professionalism and care. Retention Specialist Tier 2 – Telecommunications Account November 2022 – August 2023 Handled escalated retention cases and negotiated personalized solutions to retain customers. Addressed service concerns and proactively recommended offers tailored to client needs. Built rapport through empathetic communication, contributing to reduced customer churn. Email) Remote Administrative Support Appointment Scheduling CRM & Ticketing Tools (e.g., Zendesk, Salesforce) Data Entry & File Management Problem Resolution & Escalation Time Management & Multitasking Verbal & Written Communication Tech-Savvy with Troubleshooting Skills Mets Logistics Inc. - Documentation & Inventory Control Staff January 2021 – November 2022 Managed and maintained accurate records of stock levels and documentation. Supported inventory planning, stock organization, and procurement coordination. Generated inventory reports and ensured policy compliance across documentation processes. Charmochi Business Solutions - Data Encoder September 2018 – October 2020 Entered, updated, and maintained data with precision across digital systems and databases. Ensured accuracy and data integrity through careful cross-checking and validation. Supported report generation and database organization for efficient information access.