Georick Sellado Herrera

 A highly motivated and detail-oriented Associate in Computer Technology graduate with hands-on experience in troubleshooting, network administration, software development, and technical support. Adept at analyzing system performance, implementing solutions, and providing high-quality customer service. Possess strong skills in programming languages, operating systems, and hardware maintenance. Equipped with a solid understanding of IT principles, cybersecurity practices, and database management. Eager to apply technical knowledge and problem-solving abilities to contribute to organizational growth and development in a fast-paced technology-driven environment. I am responsible for accurately entering, updating, and maintaining data in digital systems and databases. I ensure data integrity by cross-checking and correcting errors, organizing files for easy retrieval, and generating reports as needed. With a keen eye for detail, I prioritize data accuracy and security, ensuring compliance with data protection protocols.  Managing and maintaining accurate records of inventory and documentation within the organization. This includes tracking inventory levels, ensuring proper stock organization, and updating inventory databases. I handle the documentation process, ensuring that all records are accurate, up-to-date, and comply with company policies. I also assist with order processing, stock replenishment, and reporting on inventory levels. Telecommunications account, I focus on developing and implementing strategies to retain customers by addressing their concerns and needs. My role involves negotiating with customers who are considering leaving the service, providing them with tailored solutions to enhance their experience, and persuading them to remain with the company. I actively engage with customers, listening to their issues, identifying potential pain points, and offering competitive offers or benefits to maintain their loyalty.  I assist customers with ordering products, answering product inquiries, and providing information on available services. I help guide customers through the purchasing process, ensuring they have a smooth and positive experience. Additionally, I schedule appointments for services offered by the business, making sure to accommodate customer preferences and availability. My role focuses on delivering excellent service, addressing customer needs promptly, and ensuring overall satisfaction.