Georgia Louise Daganasol

Contact- www.linkedin.com/in/ georgialouised (LinkedIn) Top Skills Adobe Creative Suite Microsoft Office Customer Service Georgia Louise Daganasol Customer Support Representative at Thrive VA Philippines Summary A skilled graphic designer with a sizable experience in BPO Customer Service, and some experience in content writing for client blogs. Also a radio show host by day and a multidisciplinary creative on the side. Languages English (Native or Bilingual) Filipino (Full Professional) Hiligaynon (Native or Bilingual) Cebuano (Native or Bilingual) Experience Thrive VA Customer Support Representative Certifications July 2020 - Present (1 year 5 months) Remote Grow Your Instagram Engagement Authentically - Online Class I function as a Team Lead for the Customer Support team of a US-Based Tech Cinematography Fundamentals of Graphic Design Startup Client in the Restaurant Industry sector. Responsibilities Include: - Responding to Support Emails on Zendesk - Delegating Spreadsheet tasks to members of the team - Store account management tasks and store profile updates. - Job posting - Store Enhancement Magic 106.3 Bacolod Radio On-Air Personality July 2017 - Present (4 years 5 months) Philippines I'm a radio show how for the local radio Station Magic 106.3 Bacolod. Responsibilities Include: - Ensuring that radio commercials are played on schedule - Social Media Management for the Radio Station's Social Media Accounts - Setting song playlists for the show Self-employed Freelance Creative Page 1 of 4 December 2016 - Present (5 years) I've been doing part-time graphic design, photography and video editing jobs since 2012 but I only started going full time this year. - Digital SLR Photography - Video Direction and Cinematography - Non-linear Editing for video content using Adobe Premiere Pro - Logo Design using Adobe Photoshop and Illustrator - Graphic Design and Layout - Photo Editing and retouching - Blogging - Creative Writing No Joke Marketing Content Writer October 2019 - March 2020 (6 months) Part-Time Blog Content Writer Other Responsibilities Include: - Social Media Management for the Marketing Company's Social Media Accounts on Facebook, Instagram and Youtube - Creating and Posting Social Media Graphics - Posting Blogs on Wordpress sites - Live Chat Freelance, self-employed English Second Language Teacher July 2018 - September 2018 (3 months) Convergys Customer Support Associate April 2016 - December 2016 (9 months) Bacolod City Handled Business Processes, Customer Inquiries, Sales and Troubleshooting. Responsibilities Involved: Assisting customers with promo roll off inquiries and service changes – Providing assistance on billing inquiries and payment arrangements - Assisting customers with Cable Service Repair and Troubleshooting - Processing work orders and sales Page 2 of 4 Focus Direct Inc. 5 years 1 month Quality Assurance Specialist January 2016 - April 2016 (4 months) Bacolod City,NegrosOccidental - Monitoring Calls for Quality Assurance - Coaching agents with Areas of Improvement and assist in creating action plans. - Managing External Monitoring forms - Sending Email Escalations - Handling Supervisor Calls Customer Service Representative (CSR) April 2011 - December 2015 (4 years 9 months) Bacolod City Galileo Processing (December 2012-Present) * Customer Service Representative - Assisted customers with transaction details and account maintenance on prepaid card. * Lead Agent (August 2013 - July 2015) - Sent escalation and trouble tickets to client - Generated hourly and end of shift report. - Handled supervisor calls Ikano Communications (April 2011-December 2012) Responsibilities include: * Sales Representative - Answering calls for inquiries and placing orders * Billing Consultant for phone and chat - Account maintenance, payments and billing *Lead Agent/Escalations Team - Sent escalations and inquiries to DSLExtreme main office support team. - Completed callback requests - Handled supervisor calls * Technical Support for phone and chat, Basic Troubleshooting for DSL * Responded to Emails Play Studio Specialty Photography Page 3 of 4 Photographer/Graphic Artist July 2015 - August 2015 (2 months) Bacolod City Worked as an all-around staff for the studio as a secondary job to gain experience in a Communication/Arts-related field. Duties Involved: - Assisted clients with inquiries and releasing of prints. - Noted orders and issued receipts - Facilitated in creating a shortlist of photos for final prints - Worked as an Associate Studio Photographer - Photo Editing and Resizing - Photo Layout - Assisted assigned Photographer in setting up for a photo shoot - Filed and arranged Order Forms for completed jobs. - Operated the Mug Press Machine for transferring layout on mugs. - PVC ID lamination - Worked on making Key Chains, Bag tags, Photo Magnets and Invitations - General Maintenance and Cleaning - Placing bank deposits Education University of St. La Salle - Bacolod Bachelor of Arts (BA), Communication · (2010 - 2015) Page 4 of 4