George Martin King'ori
$7/hr
I am passionate about my work and strive to make a positive impact in everything I do.
KING’ORI GEORGE MARTIN
P.O. Box-, Nairobi
Tel:-
Email:-I am a Professional with a key interest in travel and excellent interpersonal skills. I have a proven
track record in delivering the best service levels to clients, and with this opportunity, I hope to
maintain a similar level of service in your organization bringing in experience of over 12 years. I am
also proficient in IT management and support. It would be a great pleasure to work for an
organization that allows me to practise my exceptionally skills while expanding my capacity to grow
in different areas and adapt in the organization.
Personal Details
o Date of Birth: 1st April 1976
o Marital Status: Married
Education and Professional Qualification:
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Diploma in Information Technology, Kenya School of Professional Studies
Certificate and Diploma in Computer Programming and Software Packages, Griffins
College
Kenya Certificate Secondary Education, Arya Boys Secondary School
Key Professional Skills and Competencies:
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Excellent time management skills and a strong interest in Tours and Travel Management
Excellent communication, planning and interpersonal skills
Knowledge of the best practices in tours, travel and customer service
Solid communication skills with an excellent grasp of English and Kiswahili
Effective listening, team-building and report management skills
Extremely organized and analytical with excellent administration skills
Ability to memorize protocol and establish safe and sound procedures
Excellent negotiating, leadership and team player abilities
Ability to work under minimum supervision with people from a multi-national background
Proficient in IT applications, namely Ms Office Suite, Internet, Systems Analysis,
Computerized Accounting and Systems Design
PROFESSIONAL EXPERIENCE
Quality Monitoring Evaluation And Learning - QMEL;
Dreamport- ASAP tickets, April 2023- To Date;
Duties and Responsibilities:
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Monitor calls activities and progress towards achieving the laid down Lead Handling
Standards.
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Monitor and evaluate overall progress on achievement of Lead Handling Standards.
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Monitor the sustainability of the evaluation and learning results through post-test
responses.
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Conduct capacity assessment on existing monitoring and evaluation system.
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Recommend further improvement of the training to upcoming sales agents.
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Evaluating and monitoring the impact of the training workshops handled by mentors and
supervisors.
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Provide inputs, information and statistics for weekly, Bi-weekly and monthly reports to
Quality Management Manager.
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Provide feedback to the Quality Manager on project strategies and activities.
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Evaluate the Monitoring Criteria for improving the efficiency and effectiveness of the
training by identifying bottlenecks in completing training activities and developing plans to
minimize or eliminate such bottlenecks. Ensuring adherence to rating parameters as
defined.
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Perform other duties as required.
Travel Consultant;
Dreamport- ASAP tickets, 2022- April 2023;
Duties and Responsibilities:
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Comparing flight options from other Online Travel Agency search engines
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Conducting a proper flight search
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Retrieving flight options, itineraries and price on Pro Quote.
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Initializing first time conversation with clients on the line and creating a rapport to build
trust.
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Effectively listening to clients’ needs in order to understand exactly what the client wants.
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Going through and doing flight presentation to give feedback to the client needs.
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Dealing with objections
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Follow up on clients’ requests in order to enhance conversion and give the client the
solution.
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Closing a sale and upselling additional services.
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Post-sale follow up to get client satisfaction feedback.
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Use of Client Management System (CMS) to keep record and search for client's important
information about their request.
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Follow up tools and lead management
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Manage Exchange / Refund / Chargeback of client's ticket
Senior Tour Consultant;
Africa Calling Limited,-;
Duties and Responsibilities:
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Handling enquiries pertaining to the substantive office and answering routine queries and
receiving visitors
Assisting in increasing the efficiency and effectiveness of the information flow by
coordinating and processing mails and other outgoing information
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Assisting the visitors with their travel arrangements and making hotels, lodge and camps
bookings
Ensuring that the hotel payments and confirmation vouchers are in order
Designing itineraries and preparing safari quotations to suit clients preferences
Overseeing smooth operations of safaris and briefing clients about their safaris
Briefing the drivers about the safaris and giving out imprests
Client Consultant;
Communi-cart,-;
Duties and Responsibilities:
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Assisted in preparing presentations for clients
Provided support plus troubleshooting ad-hoc user problems in sending and receiving
emails
Prepared routes to be followed and verified or corrected extracted data
Prepared fact sheets
Data Processing Assistance;
Steadman Research Services,-;
Duties and Responsibilities:
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Designed questionnaires in accordance to clients requirements
Wrote programs to meet the desires of the client
Verified data in order to ensure the client needs are met
Prepared charts for clients reports
Projects:
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Energy and Enlargement Presentation
Projects Handled:
o Hardest Place to be a Farmer in 2012, Richard Gibson, BBC Documentary
o Dying of Lake Turkana in 2013, Randy Olson, National Geographic
o Water Fetching Hardships in the North, Lynn Johnson, National Geographic
o The Long Way Down, BBC Documentary, 2007 Main character Ewan McGregor and Charlie
Boorman
o Woestijnvis Retracing the route of Dr. Livingstone 2012, , Belgium Television
o Les Voyages Ictam Reizen
o Terres Oubliees
Awards:
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Recognition for being a Sports Club Captain
Membership:
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Westlands Football and Mayfair Hotel clubs
Interests:
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Football, Cricket, Badminton, Swimming and Travelling
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REFEREES
Please feel free to contact the under mentioned in regard to my competence, work ethic
and performance.
Mr. Sammy Lusiola
Chief Technical Officer
Reelforge Media Monitoring
Email:-Tel:-/-
Mr. Macloud Ongori
Senior Database Administrator
Kenya Revenue Authority
Email:-Tel:-
Mr. Anthony Mwangi
Managing Director
Specam Limited
Email:-Tel:-
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