GEORGE EDMUND MANALO
CUSTOMER SERVICE SPECIALIST
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San Isidro, Rodriguez Rizal PH
https://www.linkedin.com/in/george-manalo-4b549b240/
Skype : live:gedman6487
PROFILE
Professional and customer focused individual
with 3+ years of experience in the call center
industry. With a proven ability to resolve customers’ technical concerns, and provide customer first
attitude. I am seeking a position to use my experience and skills.
SKILLS
EXPERIENCE
Active Listening
● May 2023 - February 2024 Foundever (Sykes Asia).
Patience
Technical Support Representative - Google
Problem-Solving
Troubleshoot technical issues for Pixel Tablet and Pixel Buds. Process
Computer Literacy
replacement for in-warranty products.
Strong Communication
● October 2022 - March 2023 Afni Phils Inc.
EDUCATION
BACHELOR SCIENCE IN
INFORMATION TECHNOLOGY
Customer Service Rep - Verizon
Deliver a positive experience that solves customers' issues in one call. Also
upsell plans and phones if the customer is qualified.
STI COLLEGE - RECTO
2012 - 2014
● October 2020 - June 2022 Teletech Philippines
Technical Support - Logitech
For gaming peripherals and gaming software. I have been given extra tasks in
PERSONAL DETAILS
Date of Birth: June 4, 1987
updating tickets and workforce management. Assist clients through phone,
email, and chat.
Marital Status: Married
Religion: Roman Catholic
● January 2018 - May 2018 Alorica Teleservices
Technical Support - DELL Computers
Main task is to provide hardware and software troubleshooting for customers
having issues using the products.
● October 2016 - February 2017 Convergys Philippines
Customer Service - SiriusXM Satellite Radio
Responsibilities are answering queries regarding billing and disputes and is also
doing basic troubleshooting with radio signals.
