George Beecroft

Professional Summary variety of online platforms. Job Responsibilities: ⋅ Coach and Train A Team of Account Managers Responsible for the Daily Maintenance of Large Volume Online Retail Sales Channels Including but not limited to Walmart, Amazon, Ebay, Overstock, Wayfair ETC ⋅ Regularly Touch Base with Buyers from Various Online Sales outlets to discuss opportunities to increase sales through short term cost deductions and the Launch of Private Brands or Requested Products ⋅ Provide In store retail Outlets With Product Information and Coordinate information for EDI Setup for Purchase Order Receipt and Follow Project through to delivery/Invoicing ⋅ Effectively Launch New Products across multiple Online Sales Channels effectively and increase Sales numbers while Maintaining and improving upon Gross Profit Margin Whenever Possible ⋅ Ensure Product Content and imagery is listed correctly with an attention to detail on product groupings and variation identifiers to ensure customer satisfaction and repeat buyers ⋅ Doubled Gross Sales Revenue Year over Year to Exceed $42 Million Dollars EDUCATION ienjoy Home is a bedding and home goods company in Clearwater, Florida. They manufacture all of their own bedding products and market them on a Scranton Community College 2011 Scranton, PA PROFESSIONAL SKILLS ienjoy Home — Director Of E-Commerce August 2017 – February 2019 Sale & Relations TECHNICAL SKILLS EMPLOYMENT Meticulous E-Commerce Director, excellent at juggling multiple tasks and working under pressure in an ever changing sales environment while leading a team of employees to succeed. Broad Management experience includes Online and Retail Sales, Quality Assurance and Customer Service. POS/OMS/CRM ⋅ Talented business relations manager ⋅ Skilled in Sales and Call Center Operations ⋅ Service-oriented With Dedication to Staff Project Management ⋅ Multi-line phone operation proficiency ⋅ Exceptional work flow & project management ⋅ Problem Solving Attitude Industry Knowledge ⋅ Supply Chain Knowledge and Familiarity with Regulatory Statutes with a Sales team of 4 Employees Lord and Taylor — Call Center Supervisor January 2013 – 2017 Lord and Taylor is a Chain of Department stores headquartered in New York City. The location in Pennsylvania is their main shipping warehouse and customer service center/executive relations hub. Job Responsibilities: ⋅ Trained Team Members on Performance Metrics and Consumer Behavior Identification. ⋅ Successfully Managed a Large and Diverse staff to Meet Department and Company Objectives. ⋅ Created Team Rotations to Ensure Call Center was Manned Effectively During Peak Hours. ⋅ Reduced Personnel Turnover by Developing and Implementing Performance Evaluations to Support Corrective Action Planning. ⋅ Monitored Calls and Gave Effective and Constructive Feedback to Individual Employees. ⋅ Multi-System Knowledge Microsoft Office ⋅ Expert Level Skills in Excel & Power BI, Sales Skills ⋅ Retail Sales/Online Sales Experience ⋅ Detailed Knowledge Across 60+ E-Commerce and Retail Sales Channels