George Andrew Margallo Lita

George Andrew M. Lita Purok 3, Cullat, Daraga Albay Contact #: - Email:- Whatsapp: - ______________________________________________________________________________ PERSONAL PROFILE: Birthdate: December 19, 1985 Age: 38 OBJECTIVE: To be able to gain more knowledge from different tasks, be your future asset, share my best practices, and help the company grow. EDUCATIONAL BACKGROUND: TERTIARY: Bicol University College of Arts and Letters Bachelor of Communication Arts Major in Speech and Theater Arts- SECONDARY: Divine Word High School Washington Drive, Legazpi City - PRIMARY: Daraga North Central School Bagumbayan Daraga, Albay - WORK EXPERIENCE: Supermarketing Pty. Ltd. Virtual Assistant/Accounts Administrator Home-based August 20, 2019 to December 30, 2024 Roles: Sales – talking to potential clients selling our products. Managing Accounts Payable/Receivable, Processing Payments, Bank Recons, Processing Orders and a lot more. All tasks are done in Quickbooks. AVA Online Services Lead Generation Head / Virtual Assistant / HR Interviewer 2F, Embarcadero de Legazpi Victory Village (South), Legazpi City 4500 September 28, 2018 to August 10, 2019 Roles: Sales – talking to potential clients selling our products. Appointment Setting, Cold Calling, Outbound Sales, Assisting Clients with their emails, Schedules and meetings. Conduct initial interview for applicants, assess them personally and professionally. Onehalf Staffing Solutions Asst. Operations Manager Virtual Assistant HR Interviewer Former Bicol Hair Bldg. Bonot Legazpi City July 2013 to March 14, 2018 Role: ***As an Operations Manager, I am assisting all supervisors in maintaining good numbers of their team’s performance. Coaching them to be a good leader to their agents / staff. ***As a virtual assistant, I do customer service calls, sales, data entry, general admin and partly accounting tasks. With these, I am assisting clients with whatever they need making sure that their expectations are met, better if exceeded. ***As an HR Interviewer, I conduct secondary/final interview to applicants, assessing them both personally and professionally. Achievements: Department Head of the Year 2016 – when I was still handling Customer Service Department and before I got promoted. Most Effective Department 2015 – when I was still handing Customer Service Department. TeleperformancePhil. Supervisor Sprint 14th floor Octagon Bldg. Ortigas Center San Miguel Ave. Pasig City June 2007 to March 2013 Role: Assisting all agents / staff under my team making sure that they deliver excellent customer service and issue resolution to every customer’s concerns. Doing coaching with them to have a good attendance and attitude towards work and getting them ready to be future leaders. Achievements: Top 5 Supervisor December 2012 – out of 47 supervisors. Sykes Asia Inc. Customer Service Representative Robinsons Summit, Ayala Center, Makati City February to June 2007 Role: Providing excellent customer service in assisting them to activate their devices that are used for weighing mails and letters. Achievements: Top 10 Agent – out of 400 agents. SKILLS: Interpersonal, Communications, Problem analysis and solving, adaptability to work under pressure and leadership skills, root cause analysis skills and can type minimum of 58 words per minute. CHARACTER REFERENCES: Kathleen P. Borres Asst. Dept Head Onehalf Staffing Solutions Contact#:- Maybel Natividad Dandan Supervisor, Realpage Contact:- Jelady Ann M. Bandola AVA Online Services Contact#:- I hereby certify that the above information is true and correct to the best of my knowledge. George Andrew M. Lita Applicant