Geoffrey Go | Freelancer Resume

Geoﬀrey Go A seasoned BPO and telecommuting professional who always has his employer’s best interests at heart. A well- balanced team player who is constantly seeking to improve himself and his team. -- WORK EXPERIENCE Virtual Assistant / Form Creator / Power Apps programmer Onsite Ergonomics 05/2022 – 05/2023 Tasks • Created online forms/apps using Zoho or Power Apps and integrating them with other platforms using Zoho Flow or Power Automate. • Created offline fillable forms using Adobe or Word. • Created reports and dashboards in Excel. • Created and managed Sharepoint sites and document libraries. • Various management and ad-hoc tasks. Digital Strategy Assistant Coalition Technologies 09/2021 – 01/2022 Tasks • Performed SEO, PPC, SMM, and EM analysis of leads, clients, and competitors in order to create proposal documents. • Performed SEO, PPC, SMM, and EM audits. • Created agreements. Virtual Assistant / Project Manager ASI3DI 01/2021 – 05/2023 Tasks • Managed owner’s calendar and daily to-dos. Various adhoc tasks. • Project management. Recruiter / Lead and Mailing List Generator Xenon Health 02/2019 – 09/2021 Tasks • Sourced leads residing in diﬀerent US states. • Contacted medical professionals via email, SMS, and voice for various needs. Virtual Assistant / Property Manager / Fitness Class Manager CLS 02/2019 - 07/2020 Tasks • Managed client’s calendar and daily to-dos. • Published the rental units in various rental sites. • • • • • • Communicated with and scheduled guests. Hired cleaners and other workers. Managed staﬀ and scheduled property cleans and maintenance work. Applied for insurance coverage and submitted claims as necessary. Managed Account Receivables and Account Payables. Scheduled ﬁtness classes and handled the trainer's payroll. Virtual Assistant / Document Retrieval Specialist / Revit Architecture designer Advance Scene Investigations (ASI) 02/2016 - 01/2019 Tasks • Managed owner’s calendar and daily to-dos. Various adhoc tasks. • Onboarded new employees. • Remotely upgraded and ﬁxed issues with staﬀ member’s computers. • Communicated with clients and accepted orders. • Modiﬁed and implemented the company’s phone system. • Retrieved documents including crash reports, autopsy reports, dashcam videos, and bodycam videos. • Recording and follow up on company account receivables. recording of income, expenses, and account payables. • Designed 3d BIM models from point cloud laser scans. Inside Sales Agent MyOutdesk 12/2015 - 08/2016 Tasks • Placed outbound calls and sent SMS as well as email to new real estate seller leads to solicit business / appointments for the client. Tech Support Agent II Convergys Philippines 02/2014 - 10/2015 Tasks • Took inbound/outbound calls, ensured hardware and software ﬁrst call resolution and customer satisfaction by using active listening skills and knowledge of technology beyond the company’s products and services, and provided the customer value by selling products, warranties, and supplies to them. • Met and exceeded metrics. • Consistent top agent. • Invited to the quarterly Breakfast of Champions three times consecutively. Geoﬀrey Go-- Associate Wipro Philippines 07/2013 - 03/2014 Tasks • Took inbound/outbound calls and guaranteed resolution by diagnosing the issue and ﬁxing it, if possible; or sending a ﬁeld technician if line tests show it is necessary. • Top training graduate. • Consistently met and exceeded metrics. • Tasked to be a ﬂoor walker (ﬂoor supervisor) even before regularization. L2 Tech Support Agent VXI Global Philippines 02/2011 - 07/2013 Tasks • Handled all aspects of the customer’s experience with TV, internet and VOIP from tech support to billing and sales. • Ensured customer satisfaction by resolving the issue and digging deep into the customer’s concerns. Staﬀ Nurse/Dialysis Nurse Orion St. Michael Hospital EDUCATION HONOR / AWARDS Nursing Licensure Examination Top 13th percentile 12/2009 - 02/2011 Tasks • Gave holistic patient care in diﬀerent areas which included: ER, Medical/Surgical Ward, ICU, and Dialysis Units. TSR3 L2 Dell Tech Support Agent Etelecare Global Solutions 02/2002 - 04/2005 Tasks • Took inbound/outbound calls and guaranteed hardware and OS resolution by diagnosing the issue and ﬁxing it, if possible; or sending a ﬁeld technician, replacement units, or replacement parts if necessary. • Promoted in TSR level very quickly and promoted to tech lead (SME). Perl Programmer GT Solutions 04/2001 - 02/2002 Tasks • Created CGI scripts and html pages as needed and implemented and maintained databases. SKILLS Research Recruiting Philippine Regulation Commission International English Language Test System Scored 8.5 out of 9.0 International English Language Test System – British Columbia LANGUAGES English - Native or Bilingual Proﬁciency Tagalog - Native or Bilingual Proﬁciency Chinese (Hokkien) - Limited Working Proﬁciency INTERESTS Technology, Social Media, Movies, TV shows, Singing