Geoffrey Go
A seasoned BPO and telecommuting professional who always has his employer’s
best interests at heart. A well- balanced team player who is constantly seeking to
improve himself and his team.
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WORK EXPERIENCE
Virtual Assistant / Form Creator / Power
Apps programmer
Onsite Ergonomics
05/2022 – 05/2023
Tasks
•
Created online forms/apps using Zoho or Power Apps and
integrating them with other platforms using Zoho Flow or
Power Automate.
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Created offline fillable forms using Adobe or Word.
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Created reports and dashboards in Excel.
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Created and managed Sharepoint sites and document
libraries.
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Various management and ad-hoc tasks.
Digital Strategy Assistant
Coalition Technologies
09/2021 – 01/2022
Tasks
•
Performed SEO, PPC, SMM, and EM analysis of leads,
clients, and competitors in order to create proposal
documents.
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Performed SEO, PPC, SMM, and EM audits.
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Created agreements.
Virtual Assistant / Project Manager
ASI3DI
01/2021 – 05/2023
Tasks
•
Managed owner’s calendar and daily to-dos. Various adhoc tasks.
•
Project management.
Recruiter / Lead and Mailing List Generator
Xenon Health
02/2019 – 09/2021
Tasks
•
Sourced leads residing in different US states.
•
Contacted medical professionals via email, SMS, and voice
for various needs.
Virtual Assistant / Property Manager /
Fitness Class Manager
CLS
02/2019 - 07/2020
Tasks
•
Managed client’s calendar and daily to-dos.
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Published the rental units in various rental sites.
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Communicated with and scheduled guests.
Hired cleaners and other workers.
Managed staff and scheduled property cleans and
maintenance work.
Applied for insurance coverage and submitted claims as
necessary.
Managed Account Receivables and Account Payables.
Scheduled fitness classes and handled the trainer's payroll.
Virtual Assistant / Document Retrieval
Specialist / Revit Architecture designer
Advance Scene Investigations (ASI)
02/2016 - 01/2019
Tasks
•
Managed owner’s calendar and daily to-dos. Various adhoc tasks.
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Onboarded new employees.
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Remotely upgraded and fixed issues with staff member’s
computers.
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Communicated with clients and accepted orders.
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Modified and implemented the company’s phone system.
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Retrieved documents including crash reports, autopsy
reports, dashcam videos, and bodycam videos.
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Recording and follow up on company account receivables.
recording of income, expenses, and account payables.
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Designed 3d BIM models from point cloud laser scans.
Inside Sales Agent
MyOutdesk
12/2015 - 08/2016
Tasks
•
Placed outbound calls and sent SMS as well as email to
new real estate seller leads to solicit business /
appointments for the client.
Tech Support Agent II
Convergys Philippines
02/2014 - 10/2015
Tasks
•
Took inbound/outbound calls, ensured hardware and
software first call resolution and customer satisfaction by
using active listening skills and knowledge of technology
beyond the company’s products and services, and
provided the customer value by selling products,
warranties, and supplies to them.
•
Met and exceeded metrics.
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Consistent top agent.
•
Invited to the quarterly Breakfast of Champions three
times consecutively.
Geoffrey Go--
Associate
Wipro Philippines
07/2013 - 03/2014
Tasks
•
Took inbound/outbound calls and guaranteed resolution
by diagnosing the issue and fixing it, if possible; or
sending a field technician if line tests show it is necessary.
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Top training graduate.
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Consistently met and exceeded metrics.
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Tasked to be a floor walker (floor supervisor) even before
regularization.
L2 Tech Support Agent
VXI Global Philippines
02/2011 - 07/2013
Tasks
•
Handled all aspects of the customer’s experience with TV,
internet and VOIP from tech support to billing and sales.
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Ensured customer satisfaction by resolving the issue and
digging deep into the customer’s concerns.
Staff Nurse/Dialysis Nurse
Orion St. Michael Hospital
EDUCATION
HONOR / AWARDS
Nursing Licensure Examination
Top 13th percentile
12/2009 - 02/2011
Tasks
•
Gave holistic patient care in different areas which
included: ER, Medical/Surgical Ward, ICU, and Dialysis
Units.
TSR3 L2 Dell Tech Support Agent
Etelecare Global Solutions
02/2002 - 04/2005
Tasks
•
Took inbound/outbound calls and guaranteed hardware
and OS resolution by diagnosing the issue and fixing it, if
possible; or sending a field technician, replacement units,
or replacement parts if necessary.
•
Promoted in TSR level very quickly and promoted to tech
lead (SME).
Perl Programmer
GT Solutions
04/2001 - 02/2002
Tasks
•
Created CGI scripts and html pages as needed and
implemented and maintained databases.
SKILLS
Research
Recruiting
Philippine Regulation Commission
International English Language Test System
Scored 8.5 out of 9.0
International English Language Test System –
British Columbia
LANGUAGES
English - Native or Bilingual Proficiency
Tagalog - Native or Bilingual Proficiency
Chinese (Hokkien) - Limited Working Proficiency
INTERESTS
Technology, Social Media, Movies, TV shows, Singing
