Genrhose Tumolin

Virtual Assistant Customer Service Support GENRHOSE AMPARO TUMOLIN WORK EXPERIENCE Operations Assistant and Customer Service Support PERSONAL PROFILE Highly motivated and adaptable individual seeking to obtain a position where I can apply my excellent organizational and communication skills, professionalism and enthusiasm. eCommerce VA (August 2020 - current) Provide support to customers in email and live-chat using Zendesk. Process and submit orders from Shopify, The Grommet, Stack, Etsy, Walmart, and Woot portal to the fulfillment team. Process refund, update inventory, upload products to Shopify and Etsy, and assist customers with discount code issues. Internal Stock Manager eCommerce VA (July 2020 - current) SKILLS - Microsoft Office Suite - Google Office Suite - CRM (Customer relationship management) -Reamaze -Slack - Shopify - Zendesk Shiphero - ShipStation - Quickbooks - Adaptability - Strong work ethic CONTACT DETAILS --ghen993 linkedin.com/in/genrhosetumolin- Purok 12, Ising, Carmen Davao del Norte, 8101 Monitoring In stock products from the warehouse. Reviewing and calculating sales of each product per month. Email Customer Service Support Assist customer with the status of the order, respond to chargeback and process refund in Shopify, create order replacement and address all other inquiries through email and live-chat channels. PART-TIME VA Triffty Tiger LLC. Sourcing profitable products in Amazon using different Google chrome extensions and other applications. Customer Service Representative Sutherland Global Services Inc. (2014 - 2019) Handle 50+ customer interactions per day, Providing excellent customer service to clients inquiry and update info to their account if necessary, troubleshooting clients internet, cable and cvoip, dispatching technician if needed and assisting customers inquiry about their account. EDUCATIONAL HISTORY Davao del Norte State College Bachelor of Science in Information Technolgy, 2014