I provide the best customer service through email and live-chat channels using Zendesk and Reamaze (Help desk software). I also helped process orders to submit to fulfillment centers, monitor and update inventory in Shopify and Etsy, process refund/replacements and other ad hoc tasks. I have experience checking and monitoring inventory stocks using the 3PL Reports and updating them on Google spreadsheets. I also have experience in creating and sending invoices using Quickbooks.