Genille Mae Jalbuna
Golden Valley homes, Lahug (Pob.), Cebu City, Cebu 6000 •-•+63 -
EDUCATION
Mindanao State University - LNAC
SND, Lanao del Norte, Philippines
Bachelor of Science in Information Technology
Major in Database Management System
CGPA: 1.836
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WORK EXPERIENCE
Technical Advisor
TDCX Inc. | June 2024 – June 2025
● Provide technical support for consumer devices, ensuring optimal customer experience with company
products.
● Apply strong communication and analytical skills to diagnose issues and deliver effective solutions.
● Achieved a 90% customer satisfaction score based on post-interaction feedback.
● Contribute to a seamless customer support system with focus on user-friendly assistance.
Customer Service Representative / Back Office Support
Foundever | May 2021 – June 2024
● Delivered technical assistance, resolved customer issues, and improved client satisfaction.
● Collaborated with internal teams to streamline processes and enhance service quality.
● Reduced technician dispatches by following up with customers and resolving issues remotely.
● Boosted productivity by 20% year-over-year through effective workload management.
● Provided virtual assistance and data research to support operations and team goals.
Virtual Assistant (Freelance)
Online Job Platform| July 2020 – May 2021
● Researched and compiled tax deed sale property listings for U.S. counties.
● Maintained a structured database for auction data and contacts.
● Reached out via phone and email to county offices for real estate tax information not available online.
Customer Service Representative
Teleperformance | September 2018 – June 2020
● Handled product/service inquiries, processed orders, resolved complaints, and managed returns.
● Ensured high-quality customer interactions through attentive listening and empathetic support.
Admin Assistant - Real estate
Online Job Platform | February 2018 – September 2018
● Managed data entry of property listings and client records into the internal real estate database with
accuracy and attention to detail.
● Uploaded and maintained property information, photos, and descriptions on the company’s real estate
website and third-party listing platforms.
● Coordinated updates and ensured all online listings reflected current availability, pricing, and property
details.
● Provided administrative support to real estate agents, including preparing contracts, scheduling
●
appointments, and handling correspondence with clients and vendors.
Assisted with reporting and tracking of listing performance metrics to support marketing and sales
initiatives.
Intern – Quality Management Systems (QMS)
Pilmico Foods Corporation | February 2018 – May 2018
● Ensured documentation and procedures complied with quality standards.
● Updated manuals and printed regulatory documents for internal use
SKILLS & INTERESTS
Programming Language: C, C++, Java
Soft Skills: Teamwork/ Team Collaboration, Time Management, Interpersonal, Adaptability & Patience,
Communication, Critical Thinking, Empathy, Problem Solving, Multitasking
Software: Salesforce CRM, Google Workspace, N8N, Make.com, Chat GPT, Deepseek, Microsoft (Excel, Words,
Powerpoint), API Integration,Google Suites
Spoken Language: English, Filipino, Cebuano
