Genille Mae Jalbuna

Hello! I’m Genille Mae Jalbuna, a dedicated Virtual Assistant and Customer Support professional with 6+ years of experience providing exceptional service to businesses and clients across the United States and beyond.

What I Can Do for You:

  -Respond promptly to customer inquiries via phone, email, and chat to maintain excellent customer satisfaction.

  -Organize and manage calendars, appointments, and follow-ups so you never miss important meetings.

  -Provide accurate data entry, reporting, and documentation to keep your operations running smoothly.

  -Research and compile information to support your business goals.

  -Troubleshoot basic technical issues and assist customers with step-by-step guidance.

Professional Experience Highlights:

  -Technical Advisor at TDCX: Delivered expert support for consumer devices, achieving a 90% customer satisfaction score.

  -Customer Service & Back Office Support at Foundever: Resolved customer issues, improved productivity by 20%, and ensured high-quality communication.

  -Virtual Assistant (Freelance): Managed real estate research, database maintenance, and outreach for U.S.-based clients.

  -Admin Assistant for Real Estate: Uploaded property listings, coordinated updates, and provided administrative support to agents.

  -Customer Service Representative: Handled inquiries, processed orders, and resolved complaints with empathy and professionalism.

Tools & Skills:

Tools: Salesforce CRM, Google Workspace, Microsoft Office, N8N, Make.com, ChatGPT

Skills: Communication, Critical Thinking, Problem Solving, Multitasking, Data Entry, Calendar Management

I am highly organized, reliable, and proactive, committed to helping your business save time, reduce stress, and deliver outstanding service to your customers.

Let’s connect! Whether you need a dependable Virtual Assistant to manage daily operations or an experienced customer support professional to care for your clients, I’m here to help.

Send me a message, and let’s discuss how I can support your business success!