Genevive Arirao Arellano

GENEVIVE ARELLANO VIRTUAL ASSISTANT EXECUTIVE SUMMARY A meticulous professional with well-served in providing quality administrative service customer support effectively office and through handling procedures remote and calls. Effectively able to meet set deadlines and process EDUCATION CITY COLLEGE OF TAGAYTAY (2018 -2022) Bachelor of Science in Information Technology Have studied programming and computer literatures Knowledge of office works and procedures information through well-honed research skills. SKILLS AND EXPERTISE Customer Support CONTACT ME - Communication Skill Email handling and Email optimization Calendar and meeting scheduling Research, Data Collection and Data arellanogenevive1308@g mail.com Entry Tagaytay City Website post Management SMM (scheduling post) Google Suite: Drive, Docs, Sheets, Forms, Calendar, Mail, Slide MS Office (Word, Excel, Spreadsheet, Powerpoint), Outlook Graphic Design (Canva) Video Editing (Capcut) FRAUD ANALYST CONCENTRIX - November 2022- August 2023 Monitor transactions for suspicious WORK EXPERIENCE activities, analyze patterns, and assess risks using specialized tools. Investigate reported fraud, collaborate CUSTOMER SERVICE REPRESENTATIVE with internal and external parties, and ALORICA LIPA - August 2022- October 2022 document findings. Handle inbound calls, provide fraud- Provide support via phone, email, or chat to related assistance, and resolve address customer inquiries, resolve issues, customer concerns while maintaining a and ensure a positive shopping experience. positive experience. Assist with order placements, cancellations, Investigate reported fraudulent returns, and exchanges, ensuring accurate activities, gathering and examining and timely processing. relevant data and evidence. Troubleshoot and resolve product or Document all findings and actions taken service-related problems, escalating complex in detailed reports for record-keeping and potential legal proceedings. issues when necessary. Assist customers with order placement, Educate customers on fraud prevention, tracking, and cancellations. and contribute to policy development to Process returns, refunds, and exchanges reduce fraud risk. according to company policies. Provide clear and professional guidance Collect and document customer feedback to customers, explaining the fraud to improve products, services, and investigation process and any necessary customer satisfaction. steps they need to take. Maintain up-to-date knowledge of Resolve customer concerns promptly, Amazon’s products, services, and policies ensuring a satisfactory resolution while to provide accurate information to maintaining a positive customer customers. experience. Stay updated on new products, Analyze data to identify emerging fraud promotions, and company policies. trends and patterns, providing insights Collect customer feedback and contribute to help improve detection systems. to improving processes and enhancing Prepare regular reports on fraud overall customer satisfaction. incidents, trends, and the effectiveness of current prevention measures.