Genevive Arirao Arellano

During my tenure as a Customer Service Associate at Amazon in the USA, I consistently delivered exceptional customer support by promptly addressing inquiries, resolving issues, and ensuring a positive shopping experience for customers. I efficiently managed order tracking, returns, and refunds, maintaining high customer satisfaction. Additionally, I provided detailed product information and technical support, aiding customers in making informed purchasing decisions. Handling escalated customer complaints professionally and collaborating across departments to streamline processes were also key aspects of my role.

As a Fraud Analyst at a certain Bank in the USA, I specialized in monitoring customer accounts and transactions to detect and prevent fraudulent activities. I analyzed data using advanced analytical tools and techniques to identify patterns indicative of fraudulent behavior. I conducted thorough investigations into potential fraud cases, collaborating closely with internal teams to report findings and implement necessary actions. Furthermore, I played a pivotal role in developing and implementing strategies to enhance fraud prevention measures, ensuring compliance with regulatory standards, and providing training and support to staff on fraud detection techniques.