GENEVIEVE PEARL C.PANIO
Barangay. 40-D, Bolton extension, Davao city, 8000 Cn:- Email:-
_______________________________Professional Summary_________________________________________
Service-oriented Customer service representative with 5year background in Bpo industry. Core competencies include excellent customer service, sales driven as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
_____________________________________Skills__________________________________________________
English language
Service orientation
Customer and personal service
Persuasion
Active listening
Time management
Sales and marketing
Learning strategies
Critical Thinking
____________________________________Experience_____________________________________________
Market Research Analyst JUNE- WORK HOURS: 8 HOURS 2:00 AM- 11AM PH TIME
SSI Davao City, Davao Region
Seek and provide information to help companies determine their position in the marketplace.
Gather data on competitors and analyze their prices, sales, and method of marketing and distribution.
Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
Forecast and track marketing and sales trends, analyzing collected data.
Conduct research on consumer opinions and marketing strategies, collaborating with marketing professionals, statisticians, pollsters, and other professionals.
English Online teacher, APRIL 2016- DECEMBER 2016 (Home-based)
51TALK PHILIPPINES WORK HOURS: 9 HOURS 8AM- 6PM PH TIME
Provide feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students.
Organize tutoring environment to promote productivity and learning
Review class materials with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.
Customer/sales service representative, FEBRUARY 2013 to JANUARY 2016
Graveyard shift: 11:00 PM-8AM Ph time
Ibex Global Davao- Davao city, Davao Region
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments as well as actions taken.
Check to ensure that appropriate charges were made to resolve customer’s problem.
Determine charges for services requested, collect deposits or payments, or arrange for billing.
OUTBOUND TECH (UPSELLING) FEBRUARY 2016- JANUARY 2017
(Home-based through upwork.com) Work hours: 8 hours from 9:00PM-5:00 AM Ph time
Call customers to make sure computer is working fine
Let the customer know that subscription is about to expire
Convince customer to renew
VIRTUAL ASSISTANT FOR A REAL ESTATE INVERSTOR, JANUARY 2017 -DECEMBER2017
(Home-based through upwork.com) Work hours: 8 hours from 11:00PM-7:00PM
Look up emails, respond to customer inquiries, cold emails/calling, prescreening, data entry
Learned how to use tools like Google Docs, Google Voice, Call Fire, Vumber, Highriseq, Craigslist, and Zillow.
VIRTUAL ASSISTANT FOR PARKSIDE LCC- AMAZON INVENTORY/LISTING, FEB 2017 –JANUARY 2018 (Home-based through upwork.com) Work hours: 6 hours from 3:00pm- 9:00pm
Listing amazon inventory
Respond to customer inquiries
Process orders
Create reports and put them all in CRM
____________________________________Education________________________________________________
Bachelor of Science: BS in criminology, Apr 2015
University of Mindanao- Davao city, Davao region
SPEEDTEST:
http://www.speedtest.net/result/-
TYPING TEST:
https://www.typingtest.com/result.html?acc=100&nwpm=46&gwpm=46&ncpm=230&gcpm=230&dur=60&time=60&chksum=23013&unit=wpm&kh=998&td=null&err=0&hits=230
DISC TEST:
https://www.123test.com/disc-personality-test/id=fOVCFJEO6SILIDK
