Genevieve Gay Lim

RESUME’ Genevieve Gay M. Fernandez – Lim Celis St, Martir Compound, Poblacion, Bago City Negros Occidental, Philippines Cell # - PERSONAL DATA: Name Address Occidental Date of Birth Civil Status Father’s name Occupation Mother’s name Occupation : Genevieve Gay M. Fernandez - Lim : Celis St. Martir Compound, Poblacion, Bago City Negros : March 14, 1975 : Separated : Jose Antonio E. Fernandez : Deceased : Corazon D. Martinez : Business Woman EDUCATIONAL ATTAINMENT: School University of Saint La Salle Bacolod City Course Bachelor of Science in Commerce Major in Marketing Management Bachelor of Arts Major in Psychology WORK EXPERIENCES: Year March 2000 - Position Date Company : Telephone Handling (Advanced Insights) Part Time : June 2, 2016 – present : https://www.upwork.com/login https://www.upwork.com/offer/- Position Date Company : Room Concierge Agent : June 9, 2015 - August 9, 2015 : https://www.upwork.com/login https://www.upwork.com/d/contracts/- Position Date Company : Customer Service/Chat/Inbound/Email/Tickets and Research : December 24, 2012 – May 22, 2015 : https://www.upwork.com/login https://www.upwork.com/d/contracts/- Position Date Company : Data Entry Specialist : July20, 2011-October 19, 2011 : Sherry’s Termite & Pest Control/Remote Staff.Com.Au 5/168 SIganto Drive, Oxenford QLD 4213 Position Date Company : Administrative Assistant : March 30, 2011-October 8, 2011 : https://www.upwork.com/login https://www.odesk.com/assignments/- Position Date Company : Data Entry Specialist : August 16, 2011 to Novermber 13, 2011 : AAA Quality Home Improvement (Odesk.com) https://www.upwork.com/login https://www.odesk.com/assignments/- Position Date Company : Telesales : May 26, 2012- September 8, 2012 : https://www.upwork.com/login https://www.odesk.com/d/contracts/- Position : Project Manager Date : June 29, 20112 – November 3, 2012 Company : https://www.upwork.com/login https://www.odesk.com/d/contracts/- Position Date Company : Operations Manager : October 23, 2012 – November 14, 2012 : https://www.upwork.com/login https://www.odesk.com/d/contracts/- Position Date Company : Virtual Assistant : December 11, 2012 – January 9, 2013 : https://www.upwork.com/login https://www.odesk.com/d/contracts/- Position Date Company Location : Customer Service Representative : November 16, 2009 to November 25, 2010 : TRANSCOM Worldwide Philippines, Inc. : Lopue’s South Square, Bacolod City PRIMARY RESPONSIBILITIES • Answer phones and respond to customer requests. • Sell product and place customer orders in computer system. • Provide customers with product and service information. • Upsell products and services. • Transfer customer calls to appropriate staff. • Identify, research, and resolve customer issues using the computer system. • Follow-up on customer inquires not immediately resolved. • Complete call logs and reports. • Recognize, document and alert the supervisor of trends in customer calls. • Other duties as assigned. Position Date Company Location : Technical Support Representative : August 10, 2009 to November 3, 2009 : TELETECH – Bacolod Branch : Level 2, Robinson’s Cybergate Center, Singcang, Bacolod City PRIMARY RESPONSIBILITIES • Responsible for maintaining a professional and satisfied relationship with clients and customers by providing product and service troubleshooting while educating about the features and benefits of their purchase/subscription. Makes use knowledge bases and proprietary troubleshooting techniques to resolve a customer’s technical issue in a timely and cost-effective manner that doesn’t entail product/part replacement or service cancellation. Works as part of Customer Support and Information Technology division, working directly as part of the resolutions and subject matter experts group. Responsible for maintaining client relationships through Technical Support for existing and potential customers who have questions and concerns about a product or service. Listens to the consumer, research the complaint and suggest helpful suggestions to resolve the matter in a way that is satisfactory to the customer and the company they represent. • • • • Position : Customer Service Representative Date : April 7, 2008 to April 23, 2009 Company : TELEPERFORMANCE Location : Luxur Place, Magsaysay Avenue, Bacolod City PRIMARY RESPONSIBILITIES: • • Provides assistance to customers of an internet-based travel reservation website. Regular functions include booking airline tickets, hotel reservations, car rentals, cruises, vacation packages and various attractions and services via the web and telephone travel agents. Position Date Company Location : Customer Service Representative : April 3, 2007 to August 26, 2007 : ISOLUTIONS OUTSOURCE ASIA, INC. : East Block, Villa Angela Arcade, Villamonte Bacolod City PRIMARY RESPONSIBILITIES: • • • Gets into direct contact with customers regarding certain products or services. Provides information and also to resolve complaints. Giving suggestions and helping the customer to decide regarding certain services or products which will best suit their requirements. Constant recording transactions and maintaining database of information using computer and telephones. Position : Customer Service Representative Date : Ausgust 29, 2006 to March 11, 2007 Company : ePLDT Ventus Location : Molo, Iloilo City PRIMARY RESPONSIBILITIES: • • • • Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources. Serves as liaison between the customer and various departments. Solicits sales of new or additional services. Provides pricing and delivery information, processes orders, and prepares cash reports. Position : Clerk Date : July 15, 2003 to August 29, 2006 Company :DEPARTMENT OF ENVIRONMENT Location : Parola, Iloilo City AND NATURAL RESOURCES PRIMARY RESPONSIBILITIES: • • • • Works with other units to coordinate and plan fund-raising, grants, marketing, communications, and outreach activities. Produce major/complex reports for management, as and when required. Works with management and others to develop and implement operating policies and procedures. Documents the agenda of the Staff Meeting with the Directors of different sector like Forest Management Services ( FMS ), Protected Areas and Wildlife Management Sector ( PAWCZMS), Research, Land Management Sector ( LMS ). TRAININGS AND SEMINARS: English and Communication Skills Training International Language Institute of Western Visayas March 13-21, 2006 Product Training Epldt Ventus Call Canter, Molo, Iloilo City Aungust, 2005 Governor’s Youth Summer Employment Program ( GYSEP’ 99 ) Office of the Provincial Assessors, Bacolod City April 12, 1999 – May 26, 1999 CHARACTER REFERENCE: CELSO V. LORIEGA, JR. Regional Technical Director Department of Environment And Natural Resources Land Management Iloilo City Moblie #- RALLY CAGAYANAN CENR Officer Bago City, Negros Occ. Mobile # -