Genevieve Bequiso

GENEVIEVE BEQUISO General Virtual Assistant Pro Shopify Management & Amazon Onboarding Top-Notched CSR ABOUT ME EDUCATION Holy Cross of Davao College Bachelor of Science in Elementary Education Year Graduated: 2009 CONTACT-- Davao City, Philippines EXPERTISE Amazon Microsoft Office Google Workspace Trello Instagram CRM Tiktok Canva Facebook LinkedIn Slack Google Calendar Capcut Calendly Amazon Seller Centra Helium 10 Keepa Trello Asana Zoho CRM HubSpot Shopify I am a Virtual Assistant with 10+ years of experience in customer service, social media management, email and chat support, and e-commerce management. I possess strong communication skills and attention to detail, having worked across various industries. My expertise includes managing customer queries, supporting Shopify and Amazon, conducting keyword research, and handling administrative tasks. With a Bachelor's in Elementary Education, I focus on enhancing business workflows and success. PROFESSIONAL EXPERIENCE Virtual Assistant/ Amazon Keyword Researcher/ Payroll Assistant Amazing ADS LLC June 2021 – October 2024 Conducted keyword research for Amazon listings to enhance SEO. Assisted with payroll for accurate salary and benefits processing. Provided virtual assistance, including email management and task coordination. Amazon Onboarding Specialist and Amazon Management NextGen Amazon Automation LLC July 2021 – April 2022 Onboarded new clients to Amazon, assisting with account and listing setup. Managed and optimized product listings for visibility and sales. Handled inventory management and order fulfillment on Amazon Seller Central. Personal Assistant/ Social Media Manager/ Email and Chat Support Representative Freedom Automations LLC October 2020 – June 2021 Assisted with personal and administrative tasks, including calendar management and email correspondence. Managed social media accounts, created content, and analyzed performance. Provided customer support via email and live chat, resolving inquiries promptly. Email and Chat Support/ Shopify Management Sterling Candle LLC November 2019 – March 2020 Managed and updated product listings on Shopify, ensuring accurate product descriptions. Assisted with order fulfillment and processing, ensuring timely and accurate shipments. Monitored customer reviews and feedback to maintain high service standards. SKILLS & EXPERTISE Shopify Store Management: Full management of your Shopify store, including product addition and order fulfillment. Product Listing & Optimization: Creation of SEO-optimized product listings and regular inventory updates. Customer Support: Friendly assistance via live chat and email for inquiries and issues. Amazon Onboarding: Guidance through Amazon account setup and product listing. Order Management: Handling order processing, tracking, and shipping updates. Inventory Control: Upkeep of stock levels on Shopify and Amazon to prevent out-of-stock issues. Customer Review Management: Monitoring and responding to reviews to maintain a positive brand image. Email Campaigns: Engagement with customers through targeted email communications. Analytics & Reporting: Performance analysis of your Shopify store with actionable insights. Market Research: Analysis of trending products and competitor performance on Shopify and Amazon. Return Management: Streamlining returns and refunds to maintain customer satisfaction. Admin Support: Handling daily administrative tasks for efficient business operations. Order Updates: Keeping customers informed about order and shipping statuses. Document & File Management: I’ll organize, categorize, and manage your digital files and documents. Calendar & Appointment Scheduling: I’ll manage your calendar and coordinate appointments with ease. Social Media Manager/ Email and Chat Support Specialist Bobby Gadget LTD May 2018 – October 2019 Managed and expanded the company's social media presence. Created content, scheduled posts, and analyzed metrics. Provided chat and email support for product inquiries and technical issues. Chat Support and Live Agent 888 Global Holdings May 2014 – April 2018 Offered real-time chat support for quick customer responses. Handled live agent inquiries, resolving order, shipping, and return issues. Worked with the team to enhance customer service processes and reduce response times. Online English Tutor (for Korean students) Belt Academy October 2013 – April 2014 Conducted English lessons with Korean students through video calls. Customized lesson plans to fit individual needs and learning styles. Tracked student progress and offered feedback for enhancement. Chat and Email Support Representative Path Talk December 2012 – August 2013 Handled customer inquiries via chat and email. Resolved technical issues through written communication. Managed refunds, cancellations, and account updates. Customer Service Representative (Chat Support) Cybercity Teleservices February 2011 – September 2011 Responded to customer inquiries via live chat, resolving issues efficiently. Provided product and service information to customers to enhance satisfaction. Escalated unresolved issues to the appropriate department or management. Outbound Sales Agent CallPro BPO November 2010 – January 2011 Made outbound calls to prospective clients, focused on lead generation. Followed up on previous leads and identified new sales opportunities. Maintained detailed notes on client conversations and feedback. Outbound Sales Agent Sycore Business Solutions October 2009 – October 2010 Made outbound sales calls to generate leads and promote services. Handled customer objections and successfully closed sales. Documented and tracked sales activities using CRM software.