Geneve Anne Colina

GENEVE ANNE I. COLINA BLK 13 LOT 17 GEN. AGUINALDO ST. SOLDIERS HILLS II, LAS PINAS CITY-- Career Objective To contribute and my skills and experiences in an established company that I know will help me hone my potentials. Qualifications Summary Dynamic; fast learner; open to adapt to a new environment and has good communication skills. Work Experience One Voix Quality Analyst: July 2015 – Sept. 2016  Responsible for evaluating agents’ phone calls, chat transcripts and emails  Provided remarks on coaching opportunities and relayed them to their respective team leads One Voix Account Specialist: Nov. 2014 – July 2015  Assisted customers with regards to sales inquiries, technical and billing issues through calls, emails and chats  Managed and updated account information  Prepared accounts for necessary escalation  Answered three-way calls with banks to resolve billing disputes Education- SAN BEDA COLLEGE ALABANG Bachelor of Science in Business Administration Major in Marketing Management 8 Don Manolo Blvd, Muntinlupa City, 1771 Metro Manila - WOODRIDGE COLLEGE Soldiers Hills IV, Molino 6, Bacoor City, 4102 Philippines Skills Sufficient knowledge in Microsoft Word, Excel, and PowerPoint Character Reference Available upon request