GENESIS OJONUKPE PETER
Lagos, Nigeria
Nigeria - –-| LinkedIn
Professional Summary
Explore Multi-faceted, efficient, and reliable administrative Professional with 4+ years of experience in Customer support, supporting executives, client communication, and Virtual support. Skilled in project coordination, problem-solving, and delivering exceptional customer service. Proven ability to work in fast-paced environments while managing multiple tasks effectively. I am seeking a dynamic role where I can leverage my skills to enhance client satisfaction and operational efficiency.
Skills
Virtual Assistance & IT Support
Live chat & Email Support
Customer service & Client Relations
Administrative Support & Task Management
Email Management & Calendar Coordination
Strong Communication & Interpersonal Skill
Data Entry & Documentation
Guest Experience Optimizations
Ability to work under pressure & multitask
Adaptable & Quick Learner
Software Proficiency: Ms Word, Excel, PowerPoint, Zoom, Google Meet, CRM tools (Zendesk, HubSpot, Intercom)
Attention to detail & Organisational Skill
Property Management & Booking Support
Work History
04/2024 - 05/2025
SALES/CUSTOMER CHAT SUPPORT
PMG HUB
Handled over 50 customer chats daily, offering friendly, accurate, and timely support that consistently kept satisfaction levels above.
Helped customers choose the best ads targeting set-up based on their on business needs, which played a key role in boosting monthly sales by 15%.
Maintained customer satisfaction rating by delivering fast, helpful, and personable support.
Recognized by the team for excellent multasking skills, comfortably managing up to 7 active chats without compromising service quality.
Handled multiple chat conversations at once while staying attentive, and detil-oriented
04/2022 to 03/2023
GENERAL VIRTUAL ASSISTANT
Chen Tech Space
Organizing communication via emails and phone calls between the Management and Clients
Providing customer service as first point of contact to prompt SLA satisfaction
Conduct market research and report on the results on the spreadsheet doc,MS office
Creating and reviewing customer spreadsheets and keeping online records accurately
Managing contact lists,organize managers’ calendars, Google scheduling and
apportionment setting
Knowledge on how to prioritize, organize and keep track of everything that needs to be don.
Punctuality to work, meetings and keeping up to deadlines.
Keeping sensitive documents and files of the organization secured and confidential
06/2020 to 02/2023
CUSTOMER REPRESNTATIVE
Saintlyfare Logistics Agency
Dealing directly with customers either by telephone, electronically or face to face
Obtaining and evaluating all relevant information to handle product and service inquiries
Directing requests and unresolved issues to the designated resource to ensure
customer prompt response
Providing feedback on the efficiency of the customer service process
Preparing and distributing customer activity reports i.e inquiries, comments and
complaints
Education
2022
Bachelor of Arts: English & Literary Studies
Kogi State University
Training and Certifications
Digital Skills – Digital Witch Community | 2025
Certified Virtual Assistant – Alison| 2024
Developing Quality Customer Service Skills – Alison | 2024
