Genesis Peter

As a seasoned customer service support/ Airbnb specialist with a passion for delivering exceptional support, I excel in providing top-notch administrative services that drive business success. With a strong background in customer support/relations, administration and property management, I possess the skills and expertise to elevate your business operations.

What I Can Do For You:

I offer a unique blend of skills that makes me a great fit for administrative and customer support. My commitment to excellence is characterized by diligence and a constant quest for consistency, ensuring that every task is handled with care including:

📍Appointment and Calendar Management: Keeping your schedule organized and ensuring no important meetings are missed.

📍Email Management: Sorting and responding to emails promptly to maintain efficient communication.

📍Customer Support: Providing exceptional service that builds lasting relationships with your clients. I enjoy talking to customers and helping them resolve their issues, always aiming to ensure their satisfaction.

📍Data Entry & Documentation: Maintaining accurate records and ensuring smooth administrative operations

📍Internet Research: Conducting thorough research to support your business decisions and strategies.

Why Choose Me?

📍Dedicated Support: I am committed to delivering high-quality service with a personal touch. Your needs are my priority, and I work tirelessly to ensure your satisfaction.

📍Tech-Savvy & Efficient: Proficient in Microsoft Office, Google Suites, and tools like Asana and Trello, I leverage technology to enhance productivity and streamline operations.

📍Strong Communication Skills: With fluency in English, I excel in fostering clear and effective communication, ensuring seamless collaboration.

📍Adaptability & Team Spirit: I navigate transitions with grace and professionalism, maintaining focus in fast-paced environments. My collaborative spirit fosters teamwork and drives collective success.

Core Skills:

Appointment & Calendar Management

Communication Skills (English)

Problem-Solving & Critical Thinking

Adaptability & Team Collaboration

Customer Feedback Management

Client Relationship Management

Confidentiality & Data Security

Data Entry & Documentation

Property management & listing

Project Management

Time Management

Attention to Detail

Customer Support

Internet Research

Task Delegation

Core Tools:

CRM Systems: HubSpot, Intercom, Zendesk, Freshdesk CRM for managing customer relationships.

Document Management: Google Drive, Dropbox, One Drive for file storage and editing

Calendar Management: Google Calendar, Calendly for scheduling appointments.

Task Management: Asana, Trello, Monday.com for organizing tasks and projects.

Communication: Slack, Zoom, Google Meet for team and client communication.

Research: Google Search, Perplexity for data collection and analysis.

Automation: Zapier for automating workflows and integrations.

Email Management: Gmail, Outlook for handling emails.

Property management & bookings: Airbnb, Bookings.com, Zillow, Pricelist.

I can quickly adapt and learn new tools business uses to ensure effective task completion

Rest assured of:

-Unwavering dedication and strong work ethic

-Excellent communication and interpersonal skills

Ability to work independently and as part of a remote team

Continuous learning and professional development to stay up-to-date with Industry trends and best practices

-24/7 service support "SLA"

40+ hrs/week availability

stable Internet connection

Ability to work with any time zones

-100% Client Satisfaction Guarantee

If you're looking for a reliable, efficient, and detail-oriented virtual assistant to support your business growth, let's connect! I'm excited to collaborate and contribute my skills and expertise to drive your success.