Genesis B. Cuanan
Magsaysay 17-12, Barangay Central ® Mati City, Davao Oriental 8200 ® --
Ecommerce Virtual Assistant
Professional Summary
Dedicated professional ecommerce VA with four years of experience in handling customer
services and administrative work from a remote location. Effectively able to meet set deadlines
and process information through well-honed research skills. Well-versed in providing quality
administrative and customer service support through effectively handling remote office
procedures and calls.
● First-hand experience in preparing timely and accurate presentations using different
software.
● Adept at completing assignments such as data entry work, product inventory,
refund/payment processing, and product research within provided timelines.
● Proficient in managing social media platforms and handling basic website maintenance
and team management.
AREAS OF EXPERTISE
› Outbound and Inbound Calls Management ● › Social Media Management
● › Emails Management
› Data Entry
● › Basic Ecommerce SEO
● › Customer Service
● › Shopify Assistance
● › Dropshipping
● › Lead Generation
● › Internet Research
● › Payments and Invoicing
● › Travel Research and Booking
Work Experience
Full-time, Farmers Insurance Nevada
Virtual Assistant, (2/2013 to 4/2015)
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Processed applications, payments, corrections, endorsements and cancellations.
Prepared necessary paperwork to process insurance sales and renewals.
Pursued continuing education and training programs to continue professional
development.
Followed up with potential clients regarding online information requests.
Presented and clearly explained insurance policy options to clients based on their
needs and goals.
Handle correspondence and respond to inbound calls from customers
Book customers’ appointments and make follow up calls.
Key Accomplishments
● Managed to convert prospects into warm leads that greatly contributes to the
agency’s quarterly sales growth.
● Contributed ideas in a lead generation campaign for the agency’s affiliate program,
Nevada Health Insurance through social media campaign promotions and
advertisement launching.
Full-time, AtPerry’s Healing Crystal
Virtual Assistant, (6/2018 to 8/2019)
Customer Support
● Set up autoresponders to manage incoming emails in a profound manner
● Handle database building duties such as updating email or contact lists
● Answer support tickets to resolve customer’s problems and provide additional
information
● Identify opportunities for cross-selling and upselling
Order Processing
● handle processing of the company’s orders including order entry, shipment and
invoicing
● compile the orders, send customer invoices to our drop-ship vendors and/or
shipping companies, and other daily tasks
Returns/ Exchanges
● manage the returns and exchanges of products
● communicate directly via email with customers and suppliers to set up product returns,
exchanges and refunds
● screen and verify accounts that are for refunds
Ordering Products:
● monitor stock levels, update website to reflect the stock the store suppliers have on-hand
and in their warehouses, and to notify the processing team when to replenish certain
products
● work with the company’s suppliers, send invoices to accounts payable and handle getting
stocks into the warehouse or anywhere else it needs to be
Website Maintenance
● Update web pages if there’s a need to make any changes to prices, services, add or
subtract products, or even add new team members.
● Check for broken links.
● Update copyright date to ensure its current
Other Ad hoc tasks:
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Monitors social media activity
Post contents for the page
Research market in order to discover new trends and technologies in order to
improve website performance
Develop content calendar and oversee website uploads and landing pages
development
● Work with the marketing team or manage digital marketers in order to improve
quality and traffic acquisition
Key Accomplishments
● Continuously met data entry deadlines for 2 years, often entering more than 500 entries per
hour
● Managed social media accounts by posting relevant and creative contents being followed by
thousands of customers.
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Technologies used:
Ecommerce
Shopify
WordPress
Work Management
Asana
Trello
Slack
Skype
HubStaff
Other Tools:
Canva
Dropbox
Facebook
Messenger
QuickBooks
Educational Background
Bachelor of Science: Business Administration Major in Finance, 2005
University of Mindanao -- Tagum City, Davao del Norte, Philippines
Electronic Data Processing with certificate
References:
Chandra Wasan
Director at Cosmic Accounting Group, Public Accountant and Tax Agent
email:-Bruce P. Dean
Licensed Medicare Specialist -Senior Medicare Center/ Arizona
email:-
Shelly S. Rogers
Owner, Nevada Insurance Enrollment/ Farmers Licensed Agent
email:-Krystel Armamento
Executive Project Manager, Atperry’s Healing Crystal
Email:-Contact No.:-
Matan Perry
Owner, Atperry’s Healing Crystal
Email:-Contact No.:-
