Genesis Cuanan

I am a highly competent Customer and Administrative Service VA, I would bring a dedicated, reliable, and driven attitude to this role.

I maintained an exceedingly functional work environment while delivering exceptional customer and admin support services for previous clients. I have a knack for problem-solving and work well independently and with little oversight. I respond to requests from colleagues and clients in a timely manner and am adept at prioritizing multiple ongoing projects.

Additionally, I am adept at:

-Consulting with customers to evaluate their needs, determine the best services, and suggest additional services that may be of interest.

-Exceeding quotas for calls taken, upgrades processed, and applications completed.

-Maintaining up to date knowledge services, procedures, and regulations to ensure accurate and effective service.

-Cross-training in order to assist other departments or in other roles as needed.

I am a self-starter and excel at handling admin roles, policy changes, and resolving conflicts quickly. I am also deeply familiar with several proprietary computer software systems and adapt quickly to new programs. As a virtual assistant, I hope to bring first-rate admin assistance and support business goals by completing necessary internal tasks accordingly.