Genesis Andrea Gonzalez Gomez

Genesis Gonzalez Sales Manager & Customer service Representative I have experience in management, marketing, sales, and client satisfaction. I am a hardworking Customer Service Representative with more than 10 years of experience working with multiple calling software. Trained in project and time management, proven multitasking abilities, excellent communication, planning, and prioritization skills. Great working with stressed, confused, and upset individuals in need of benefits information and supportive guidance to navigate through systems. Committed to maintaining professional relationships with clients to increase profitability and drive business results. My main goal on a daily basis is to make sure that I am doing better each day and learn new things. I am very positive and I strongly believe that when you work as a team you get great results. Learn as much as possible from all life experiences; be successful in all work environments by giving 110% in all assigned duties and responsibilities. Provide myself a decent financial stability and have a home full of love and comprehension. Work History 2009-07 - 2014-05   Sales Associate Marketing Services LLC, Medellin Functions : Customer service, Collection agencies and banks, budget analysis, payment processing, sales representative and financial counselor. 2015-02 - 2017-02   Sales representative / Dispatcher Duke Energy/ MAS, Cuenca Dispatching transport orders, providing transport quotes, follow up calls to prospect client and existing clients, Customer service, sales and financial counselor. Functions: Set up Appointments to have clients meter inspection done. Help client with any issues in regards to their meter. Work for an answering service of 17 accounts. 2017-02 - 2020-06   Manager- Marketing Marketing systems LLC, Cuenca I worked in the marketing department. Worked through CJ and SAS, replying to affiliates daily and recruiting new ones. Set up live transfer campaigns. I managed CS and sales department. Handled manager calls from upset clients and find solutions for them. Coached sales reps weekly. Found ways to improve sales department. Time Worked: 4 years. 2015-02 - 2017-02   Concierge Hotel Gran Melia, Caracas Venezuela Greed the clients that come in the hotel. I made sure that all of the functions with the tourist clients worked properly, and they had the best service in the hotel, Dispatch them to check in. 2009-07 - 2014-05   Sales Associate Auto Transport Sales representative / Dispatcher Functions: Dispatching transport orders, providing transport quotes, follow up calls to prospect client and existing clients, Customer service, sales and financial counselor. Education 2009-12 - 2012-01   High School Diploma Colegio Santa Teresita - Medellin Colombia 2004-01 - 2008-01   High School Diploma Middle college High School - New York 1994-01 - 2000-01   No Degree Elementary School - New York, NY Accomplishments Sales - Increased sales by 70% over a two year period. Reporting - Documented and resolved CS department which led to least cancellations Exceeded monthly quota 10 times. Additional Information “ Choose a job you love, and you will never have to work a day in your life." Languages English Spanish Contact Address Cuenca, Azuay Phone - E-mail - Skills Customer service Dispatching Financial Marketing Payment processing Recruiting Sales Manager