OBJECTIVE
To do everything in excellence and doing everything in life the KAIZEN Way.
EDUCATION
Saint Louis University October, `1986 to November, 1992
B.S. Commerce, Major in Management and Minor in Marketing
Specialized In Advertising
Top 20% of Graduating Class
Loyalty Awardee
Systems Technology Institute (STI) – March, 1986 to October, 1986
COBOL Programming for Micro, Mini and Main Frame Computers
School Scholarship
EXPERIENCE
IBEX GLOBAL – Technical Support Feb 1 – June, 2016
To entertain all queries of customers regarding their internet service including
Cable and Phone. To troubleshoot both Copper Wire and Fiber Optic Internet
Services of Customer including Cable and Phone problems.
FREELANCER (Work From Home) September, 2012 to Present
To work for individual accounts from different countries with different various
Kinds of line of work. Name from simple Data Entry work to Customer Service
And Technical Support and a lot more.
AGS GLOBAL SOLUTIONS – Insurance Phone Agent – May, 2014 – Sept, 2014
I worked for an Insurance Account dealing with Car Insurance to Home, Health
And even Life Insurance all over the US.
CONVERGY’S NUVALI – Account Consultant – June, 2013 – Nov., 2013
Talk to owenrs of business and company heads to have their financial statement
be handled by Dunn and Bradstreet Company.
FORESIGHT SCHOOL – Branch Manager/English Teacher/Call Center Trainor
June, 2012 – February, 2013
Teach foreign students like Japanese and Koreans to enhance their English
Proficiency . Teach Filipino locals who want to improve their English
Proficiency . Review Applicants for VISA with the US and British
Embassy using IELTS and TOEFL. I also conduct Call Center Training
To would be Call Center Agents.Teach Filipino Language to Foreigners.
And Manager the overall well being of the Branch I handled.
INFINITE LINK – Outbound Sales Agent – Aug, 2012 – Dec., 2012
Call prospective clients to set an appointment for product or service presentation
for Direct Buy, Simplicity Travel, Summit Travel and Perfect Travel. To have them
listen to the presentation from 60 minutes to 90 minutes in return for Freebiess.
GGP CONTACT SOLUTIONS – Outbound Call Center Agent – Sept, 2011-Feb, 2012
We make outbound calls to particular Branches of Banker’s Life and Casualty to
recruit Potential Candidates who posted their resume’s on Job Websites such as
Monster, Careerbuilders, Hotjobs and more. We set –up appointments for them
To have a briefing with Banker’s being one of the Leading Insurance Company in
The US.
TRG Phil. Inc – Outbound Sales Agent –Nov, 2008 – October, 2008
To call prospective clients for their respective services being offered by the company.
and also be able to make possible sales.
SITEL Philippines Inc – Customer Sales Agent – May 2006 – October, 2008
For the campaign I am with Affinion Travels in which we make reservations for All Airline companies all over the US . Including combonation of Hotel and Car Renbtals.
With the same company I worked with another account called GEVALIA which is a
Gourmet Coffee Company where customers order to their coffee to be home delivered .
TELETECH CUSTOMER CARE – Customer Health Representative – Dec., 2004- Oct.,2008
To process request of Health Insurance Customers with Blueshield of California to check
Patient’s Coverage procedures and services being offered and services being offered by
their card provider.
TELEPERFORMANCE (Cust Serv Rep) – Apr, 2004-Nov. 2004
I worked for the campaign with Sprint, cellular phone service provider. We need to check all inquiries with all wrong dialed company and customer’s high bills and explain to them what happened to their account.
NOTE: There are still other experiences I can put-in here however this are the most significant one’s. If other experiences will be requested I can get them as early as possible.
SKILLS
Adept Microsoft Excel User
Google Spreadsheets
Adept Microsoft Word User
Data Encoder
Adept Online Freelancer
Customer Service Professional
Excellent Appointment Setter and Lead Generator
Reliable Virtual Assistant and Personal Assistant
Proficient Administrative Assistant
Experienced Call Center Agent
Telemarketer
Inbound and Outbound Call Center Agent
Guru Chat Support and Email Support
Professional Data Entry, Mining and Scraper
Professional B2B and B2C Agent
Proficient with SEO and SEM
Technical Support Agent
