GENELYN VITORILLO
ADMINISTRATIVE BILLING SPECIALIST
PROFESSIONAL SUMMARY
Detail-oriented finance and administrative professional with over 3 years of experience in billing, accounts
receivable, and contract administration. Adept at generating accurate invoices, resolving payment
discrepancies, and managing collections through proactive outreach via email and phone. Skilled in
reviewing client contracts and coordinating with legal teams to ensure billing compliance and clarity. Proven
ability to reconcile accounts, conduct audits, and support financial reporting with precision and timeliness.
Proficient in QuickBooks Online, Dropbox, and Monday.com, with working knowledge of CRM platforms and
SaaS billing models. Known for clear communication, process optimization, and cross-functional collaboration
across finance, sales, and legal teams. Committed to delivering high-quality service while maintaining
accuracy, transparency, and trust.
PROFESSIONAL EXPERIENCE
Accounting Specialist | Event Management Agency based in CA
Jan 2025 - Sept 2025
Reviewed client contracts before invoicing to ensure compliance with agreed payment terms and
followed up on past-due invoices accordingly.
Maintained accurate vendor records in QuickBooks Online and client portals, ensuring clean data for
financial reporting.
Reconciled monthly books on deadline, including bank and credit card accounts, and conducted GL
reviews to support audit readiness.
Prepared Profit & Loss statements, Balance Sheets, and project margin reports to guide client-facing
financial decisions.
Managed payment processing and vendor updates across Dropbox and Monday.com, including ACH
verification and documentation.
Collaborated across departments to validate financial data and maintain consistency across systems.
Handled professional email correspondence and documentation for vendor inquiries using approved
formats and tone.
Tools: QuickBooks Online, Dropbox, Monday.com, HubSpot, Zoom, Microsoft 365, Google Workspace
Associate Accounts Receivable Specialist | Zywave
Sept 2022 - Jan 2025
Researched and resolved payment discrepancies by aligning contract terms with invoiced amounts,
reducing overdue accounts by 15%.
Reviewed client contracts to ensure accurate billing and proactively addressed inconsistencies
through direct client communication and internal coordination.
Initiated subscription cancellations in accordance with contract terms, maintaining compliance and
minimizing revenue leakage.
Coordinated with the legal team to clarify contract language and ensure billing practices aligned
with legal obligations.
Reached out to clients via email and phone to collect payments, maintaining professionalism and
persistence to improve cash flow.
Collaborated with Sales and Finance teams to accelerate cash receipts and streamline accounts
receivable processes.
Documented communications with precision, enhancing interdepartmental collaboration and
improving financial workflows.
Provided courteous and responsive support to clients, ensuring a high standard of service and trustbuilding.
Tools: Salesforce, MS Office, Google Workspace, Sage Intacct, Jira
Order Management Specialist | Puritan’s Pride
Sept 2021 - May 2022
Managed high-volume orders received via inbound calls and provided accurate product information,
achieving a 98% accuracy rate in order processing and product information delivery.
Streamlined issue resolution processes, reducing refund and return processing time by 10%.
Delivered clear and effective communication to customers, fostering positive relationships and
ensuring satisfaction.
Tools: Salesforce, Five9, Lotus Notes, AS400, Slack, Webex
Dental Insurance Claims Specialist | Coast Dental
Feb 2021 - Sept 2021
Processed dental insurance claims, ensuring timely submission and resolution while maintaining
meticulous documentation accuracy.
Liaised between insurance companies and local staff, improving documentation accuracy.
Tools: Client-developed CRM, 8x8, Google Workspace, Skype, Slack
EDUCATION
MAB Online Accounting and Bookkeeping Course
MAB Online Academy
Apr - Jun 2022
Bachelor of Science in Accounting Technology
University of Mindanao Tagum College
Graduated 2020
