GENEL GORDON
CUSTOMER SERVICE AGENT-
PROFILE
Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communications and relationship with clients. Dedicated to identifying customer’s needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the virtual customer service industry. Passionate, hardworking and ready to join my next team.
EMPLOYMENT HISTORY
Virtual Customer Service Agent- Real Estate at Lead Springs, Remote
June 2020 — January 6, 2021
Connecting potential buyers and sellers to our clients
Gather useful information from potential buyers and sellers and booked appointment with our Realtors/Loan Officers
Booked appointments and scheduled follow ups
Generate leads for our clients using Qazzoo
Update companies daily input sheet and communicate with clients via Slack
Virtual Customer Service Agent-Call Center at C6 Medical, Ontario
January 2020 — June 2020
Managing large amounts of inbound and outbound calls in a timely manner
Identifying customer’s needs, clarify information, research every issue and providing solutions
Assist customers with payments, cancellations and refunds
Provide accurate information about our products and educate customers on the proper use of PPE
Virtual Customer Service Agent-Delivery at Airport Sherpa, Washington, D.C. July 2019 — January 2020
Supervise delivery agents
Assist customers with placing their orders on our app
Process refunds and cancellations
Answer calls and respond to customers emails
Communicate with restaurants to ensure that orders are received and is being prepared for pickup.
Customer Service Agent-Call Center at Conduent Jamaica, Montego Bay, Jamaica
2016 — 2018
Answer phone calls from customers professionally and responding to customer inquiries and complaints.
Research required information using available resources.
Process forms, orders and applications requested by the customers •Identify escalating priority issues and reporting to high-level management.
EDUCATION
Certification in Practical Nursing, Career Nursing International, Ocho Rios, Jamaica
2015 — 2016
High School Diploma, Ocho Rios High School, Ocho Rios, Jamaica
2008 — 2013
Acquired a Diploma and 8 CSEC Subjects
REFERENCES
References available upon request