Genel Gordon

 GENEL GORDON CUSTOMER SERVICE AGENT- PROFILE Dedicated Customer Service Representative dedicated to providing quality care for ultimate customer satisfaction. Proven ability to establish and maintain excellent communications and relationship with clients. Dedicated to identifying customer’s needs and delivering effective solutions to all problems. Excellent time management skills combined with a superior knowledge of the virtual customer service industry. Passionate, hardworking and ready to join my next team. EMPLOYMENT HISTORY Virtual Customer Service Agent- Real Estate at Lead Springs, Remote June 2020 — January 6, 2021 Connecting potential buyers and sellers to our clients Gather useful information from potential buyers and sellers and booked appointment with our Realtors/Loan Officers Booked appointments and scheduled follow ups Generate leads for our clients using Qazzoo Update companies daily input sheet and communicate with clients via Slack Virtual Customer Service Agent-Call Center at C6 Medical, Ontario January 2020 — June 2020 Managing large amounts of inbound and outbound calls in a timely manner Identifying customer’s needs, clarify information, research every issue and providing solutions Assist customers with payments, cancellations and refunds Provide accurate information about our products and educate customers on the proper use of PPE Virtual Customer Service Agent-Delivery at Airport Sherpa, Washington, D.C. July 2019 — January 2020 Supervise delivery agents Assist customers with placing their orders on our app Process refunds and cancellations Answer calls and respond to customers emails Communicate with restaurants to ensure that orders are received and is being prepared for pickup. Customer Service Agent-Call Center at Conduent Jamaica, Montego Bay, Jamaica 2016 — 2018 Answer phone calls from customers professionally and responding to customer inquiries and complaints. Research required information using available resources. Process forms, orders and applications requested by the customers •Identify escalating priority issues and reporting to high-level management. EDUCATION Certification in Practical Nursing, Career Nursing International, Ocho Rios, Jamaica 2015 — 2016 High School Diploma, Ocho Rios High School, Ocho Rios, Jamaica 2008 — 2013 Acquired a Diploma and 8 CSEC Subjects REFERENCES References available upon request