Gelmarie
Castro
CUSTOMER CARE
SUPPORT
PERSONAL PROFILE
Customer service representative with more
than three years of experience addressing
challenging customer issues. Building good
customer relationships, driving brand loyalty,
and customer engagement are all things I'm
passionate about.
WORK BACKGROUND
Landers Enterprise LCC
CUSTOMER CARE SUPPORT
June 2019- May 2021
- Monitored customer satisfaction in all
company products and services
- Handles social media concerns(Facebook and
Instagram)
- Handles creating orders, cancellations, and
refunds for the customer.
- Address customer's concerns promptly.
- Knowledgeable using Gorgias and Shopify.
Email-Instagram
@gelmariecastro
Skype
live:castrogelmarie
Software
ShipBob
3pl
Asana
Hubstaff
Slack
Gorgias
Aircall
Specialization:
Phone Support
Live Chat Support
Email Support
APPOINTMENT SETTER
Farmers Insurance
January 2019- May 2019
Provide support to a company's sales team
by calling prospective clients.
-Scheduling appointments for them to
speak with a salesperson.
CUSTOMER SERVICE REPRESENTATIVE
Startek Philippines
STARTEK PHILIPPINES -)
Provides information and addresses
inquiries regarding the products and
services of the company.
• Respond promptly to customers'
inquiries.
• Handle and Resolve Customer
complaints.
Interests and Hobbies
I am interested in studying different
languages.
I am interested in learning new things in
the Customer Service Industry.
I also enjoy reading and watching a sci-fi
movie.
Creating customer's account.
Skills & Abilities
Motivated, well-disciplined individual
Finds joy in assisting others
Team player
Hardworking
Enthusiastic
Active Listening
