Gel Rivamonte

GELMAR P. RIVAMONTE Chief Operating Officer | Seasoned Operations Manager #04 Ilang-Ilang St. Summitville 2 Putatan, Muntinlupa City- |-Summary • • • • • Over ten (10) years of combined professional experience in operations management, recruiting and staffing, account/client management and customer service Proficiency in using objective measures to build efficiency from a management perspective Excellent professional experience in an ethical, collaborative and progressive work environment Experienced in recruiting specifics in regards to end-to-end technical recruiting Excellent written, verbal and interpersonal communication skills. Skills Management Tools: Asana, Trello, Airtable, Monday.com, Salesforce, Process.St, Client Giant, Samcart, Hubstaff Administrative and Communication Tools: MS Office Suite, Google Suite, Gmail, Google Hangouts, Skype, Viber, Slack, WhatsApp, Zoom Meetings for Clients, Outlook, Office 365 eCommerce Platforms: Amazon Seller Central, Shopify, eBay, Etsy Social Media Tools: Facebook, Twitter, Instagram, Pinterest Sales/Marketing Tools: ClickFunnels, Hootsuite, Mailchimp, ActiveCampaigns, GrooveFunnels Professional Experience Pro Sulum LLC, Buena Park, CA Chief Operating Officer/ Operations Manager • • • • • • • September 2017- Present Reports directly to the CEO, and communicating with other executives in sales, marketing, finance and human resource and handling 8 Account Managers managing 300 Virtual Assistants allocated to different clients in the United States Leads projects geared towards the creation and implementation of SOPs across the company Communicates with clients regarding requisitions for hiring and training Plans for motivational and performance empowerment strategies for employees Facilitates quarterly and yearly performance review of the company, including financial analysis Works with Account Managers handling VSAs assigned to different clients and industries (Sales/Marketing/Advertising, Bookkeeping/Accounting, Dropshipping, Real Estate, Restaurant Operations, Back Office Operations, Customer Services, Technical Roles) Consultancy Projects -) Operations Manager • Nature’s Branch ▪ ▪ ▪ ▪ ▪ • A company owned by a UK businessman selling health supplements in various eCommerce platforms (Amazon, Shopify, and eBay) Grew the product line count from 4 to 9 supplements Increased annual sales by 20-22% for two consecutive years Handled multiple virtual employees responsible for product sourcing, business analytics, recruitment, sales/marketing, and customer service Created the company-wide compendium of process and system documents Greenatr/MommyzLove ▪ ▪ ▪ ▪ ▪ A company owned by a couple in the United States selling health supplements and wellness products in various eCommerce platforms (Amazon, Shopify, eBay, Walmart, and Etsy) Grew product line count from 22 to more than 35 products Increase annual sales to 30% in the first year of leadership Handled multiple virtual employees responsible for product sourcing, business analytics, recruitment, sales/marketing, and customer service Created the company-wide compendium of process and system documents PSG Global Solutions, Makati, Philippines Quantix Consulting Inc., Denver, CO April 2014- December 2017 Recruitment Team Manager/ Technical Training Support Lead: • • • • • • • • • • • Managed an average of 10 recruiting staff Performed quarterly reviews and team evaluations Worked in a full cycle recruitment process, from screening to employee on-boarding Driven all staffing metrics, evaluated goal adjustments and created case studies to present goals/metrics changes Managed RPO processes daily including the creation of materials and workflow documents, daily scrums and hands-on management/ mentorship Interfaced with clients, getting client feedback, scheduling interviews and submitting candidates. Coached staff weekly, did side-by-side observation and white chalk sessions. Key player in implementing the new internal applicant tracking system (TalentCube) and worked with the implementation team to set up workflows and processes. Sourced resumes of qualified candidates for specific job orders, using job boards, applicant tracking system, company websites etc. Led a team of 4 recruiters and served as the primary POC for mentoring new employees Trained recruiters regarding best practices to communicate with clients and applicants FirstSource Solutions Limited, Muntinlupa, Philippines Subject Matter Expert (SME)/ Relationship Manager • • • • • • Handled inbound calls and ensuring “First Call Resolution” in compliance with company policies and laws regarding credit cards in the United States Assisted Team Manager in coaching, reporting, and attending to calibrations and meetings Executed call listening, SMART goal setting to focus more on the bottom three performers of the team per client Training, mentoring and teaching new hires about the internal processes Assisted customers calling in and providing excellent customer service. Responsibilities including but not limited to assisting customers regarding online account management, processing balance transfers, customer validation, credit line inquiries and bill/ payment discussions. Convergys (Stream Global Services), Muntinlupa, Philippines Customer Sales Representative: • • • April 2013- April 2014 May 2010- March 2013 Handled inbound calls and ensuring that sales per day meet the daily performance quantity standards, collections and basic troubleshooting Performed tasks that require customer satisfaction such as fee waivers and product term inquiries Handled product details and terms and conditions discussions with customers Education Master in Business Administration University of the City of Manila (Pamantasan ng Lungsod ng Maynila- Bachelor of Science in Business Administration - Human Resource Development Management Lyceum of Alabang 2010 Secondary, Salutatorian Muntinlupa Business High School 2008 Achievements • • • • • • A-Player Team Manager (Q1 2016), May 2016, PSG Global Solutions A++ Player Team Manager (Q3- Q4 2015), November 2015 & February 2016, PSG Global Solutions Recruitment Team Manager Program Cycle 8, Valedictorian, December 2015, PSG Global Solutions VMCV Model of the Quarter (Q2 2015), August 2015, PSG Global Solutions A++ Player Recruiter (Q1-Q2 2015), May & August 2015, PSG Global Solutions A+ Player (Q3-Q4 2014), November 2014, PSG Global Solutions Seminars Facilitated Resource Speaker, THRIVE: Involving People Towards Better Workplaces Lyceum of Alabang, Alliance of Human Resources Management Students February 24, 2020 Resource Speaker, Basic Client/Customer Services and Office Etiquette Barangay Government of Cupang Muntinlupa City, Philippines October 20, 2018 Resource Speaker, Client Management Seminar Far Eastern University Insitute of Technology May May 30, 2018 Certifications Civil Service Commission- Professional CSC Philippines March 2019 Certified Human Resource Associate HREAP - Center for Professional Advancement and Continuing Education Committee March 2019 Royal Institute of Higher Education Singapore International Certification Level II Human Resource Management Development Assistant March 2019 References References available upon request