Geeta Reddy

GEETA REDDY Flat No-7, 3rd Floor, Acron Aero View Apartments, Survey No: 55/2/57, Tulja Bhavani Nagar, Kharadi-411014 Pune, INDIA. Mobile: - E-mail:-Advancing a leadership role in Customer Relations & Admin with a growth oriented and progressive company of repute. ABSTRACT A hardworking professional with proficiency in overseeing Customer Relations and Management, Adapt interfacing with Internal Departments / Service Providers to ensure smooth flow of day-to-day business operations. Maintaining healthy employee relations, Excellent Planning, organizational and interpersonal skills. EDUCATION   Masters in Personnel Management (First Class with Distinction) from Neville Wadia Institute of Management, Pune1999 (Pune University) Bachelor of Commerce (First Class) from St Vincent’s College of Commerce, Pune 1996 (Pune University) ADDITIONAL QUALIFICATION    Diploma in Computer Application. Diploma Course done in Airlines & Ticketing Course in Typing (Speed 60 w.p.m.) PROJECTS UNDERTAKEN   “Employment Promotion Programme (EPP)” at Sudarshan Chemicals, May 1999 to July 1999 “Company benefits within the organization at Tech Mahindra” (Erstwhile Mahindra British Telecom), July 1998 to August 1998 WORK EXPERIENCE  WNS Global Services Ltd, Pune - Senior Executive, Aug 2007 till May 2008 Job Responsibilities o o o o o o o Organizing & coordinating trainings Conducting Knowledge Assessment & Certification Assessment Coordinating the results of the Certification Assessment Organizing & scheduling Certification Panel Maintaining MIS for the entire database Programme logistics for all the trainings Scheduling the training Calendar GEETA REDDY Flat No-7, 3rd Floor, Acron Aero View Apartments, Survey No: 55/2/57, Tulja Bhavani Nagar, Kharadi-411014 Pune, INDIA. Mobile: - E-mail:-  Water Mart Systems (P) Ltd, Sri Lanka - Assistant Manager Customer Relations, August 2003 to March 2007 Water Mart Systems Pvt Ltd is one of the leading companys in Srilanka in the business of Total Water Management, with a turnover of SRS 50 million. Purified Water Supply: Production and Supply of bottled purified water in reusable bottles and disposable bottles. The company supplies over 650,000 liters of water per month in reusable bottles and over 30,000 people consume our water every day. The company is also one of the leading exporters of water in disposable packs. Job Responsibilities o Monitored the complete sales & marketing, business development and handling the distribution channel management o Achieving Billing & Retailing Targets Ensure Optimal Stock Availability Ensure Network coverage & expansion o Demonstrated excellence in handling a team of 13 Sales Executives Ensure healthy relationship with customers & trade. o Standard reporting & communicating market development Commercial hygiene and verifying & tracking claims o Improve stockist profitability o Ensure successful product launches o Ensure Key Accounts Relations and Business  Vascon Engineers (P) Ltd, Pune: Administration Officer February 2002 to December 2002 Vascon Group is a leading estate and infrastructure company in Pune primarily operating in Residential, Commercial, and Industrial construction. Job Responsibilities Screening of Candidates resumes Lining up of candidates for interviews Briefing the Candidates of Company profile Maintenance of personnel records-during period of training Attendance and leave record keeping Preparing of training documents and induction of new recruits Liasioning with ICICI with matters relating to opening of new accounts ESIC, PT & PF – Statutory payments, maintaining & creating records every month o Making individual salary every month through the pay roll package o Making half-yearly statements for PF, PT & ESIC payments o o o o o o o o GEETA REDDY Flat No-7, 3rd Floor, Acron Aero View Apartments, Survey No: 55/2/57, Tulja Bhavani Nagar, Kharadi-411014 Pune, INDIA. Mobile: - E-mail:-  Deloitte Consulting India (P) Ltd., Hyderabad - Team Leader, October 2000 to December 2001 Deloitte Consulting is a part of Deloitte Touché Group, one of the Fortune 500 Co’s in USA. Deloitte is into Insurance & Consultancy across the United States. Job Responsibilities o Managing at team of 6 executives and monitoring their progress on weekly basis o Day to Day management of issues related to roadblocks faced by the team o Interacting with Insurance Companies Internationally (US) o Individual progress and growth plan details for each month o Maintain Quality and productivity details for the team o Action plan for non-performance o Revenue generation and Target achievement o Making MIS reports for weekly and monthly productivity  Hutchison Max Telecom Ltd., Pune. – Senior Customer Relation Executive, April 1996 to August 2000 Hutchison Max was part of Hutchison Whampoa Group, Hong Kong was dealing in paging and cellular operations in Pune. Orange was the brand name for cellular services and Max Page for paging services in India Job Responsibilities o o o o o o o o o o o o Managing customer grievances Customer retention Market Research Stock Management Monthly MIS reports for customer grievances Customer correspondence Promotional activities Revenue generation Showroom administration and sales Repair Inventory Management Indirect selling over phone and showroom Organizing interdepartmental meet for various activities GEETA REDDY Flat No-7, 3rd Floor, Acron Aero View Apartments, Survey No: 55/2/57, Tulja Bhavani Nagar, Kharadi-411014 Pune, INDIA. Mobile: - E-mail:- OTHER EXPERIENCE  Worked with Society for Service of Voluntary Agencies (SOSVA), Pune, as Fund Raising Executive, September 1994 to September 1995 SOSVA is an NGO headed by Dr Banoo Coyagi, which basis the accumulation of funds from individual donors and works for the welfare of women and children in the Rural Areas. Was active in generating funds from corporate and professional for the organization. Also, supported the Public Relation division of the organization to publicize SOSVA’s fund raising as well on-ground activities. PERSONAL DETAILS Language Known: English, Hindi, Marathi and Tamil Passport No: E- (Expiry-) Computer Skills: Proficiency in MS Office-Power Point, Excel, Word, Applications, Tally & LAN Networking Date of Birth: 8th October 1973