GEDEON
NTUMBA
CONTACT-Cape Town, South Africa 7460
-
| WWW: Bold Profile
IT PROFESSIONAL WITH SOLID FOUNDATION IN
TECHNICAL SUPPORT AND CUSTOMER SERVICE,
PREPARED TO ENHANCE SERVICE DESK OPERATIONS.
PROVEN ABILITY TO TROUBLESHOOT AND RESOLVE
COMPLEX IT ISSUES, ENSURING SEAMLESS WORKFLOW
AND MINIMAL DISRUPTIONS. FOCUSED ON TEAM
COLLABORATION AND ACHIEVING RESULTS, ADAPTABLE
TO EVOLVING CHALLENGES AND NEEDS. OFFERS
STRONG PROBLEM-SOLVING SKILLS AND USER-CENTRIC
APPROACH.
EDUCATION
WORK HISTORY
APR 2024
SERVICE DESK ENGINEER
BACHELOR OF ENGINEERING
– BE
APPLICATIONS
DEVELOPMENT | CAPE
PENINSULA UNIVERSITY OF
TECHNOLOGY | CAPE TOWN
APR 2021
ASSOCIATE OF SCIENCE
COMPUTER SYSTEMS | CAPE
PENINSULA UNIVERSITY OF
TECHNOLOGY
EXCIS COMPLIANCE | CAPE TOWN, SOUTH
AFRICA
FEB 2025 - MAY 2025
• Enhanced customer satisfaction by resolving service desk tickets in a timely
and efficient manner.
TECH SUPPORT
PRIMA SECURE | CITY OF CAPE TOWN,
WESTERN CAPE, SOUTH AFRICA
JUN 2024 - DEC 2024
• Implemented a structured ticketing system for incoming tech support
requests, expediting response times and increasing productivity levels
within the IT department.
SKILLS
•
REMOTE SUPPORT
•
VPN CONFIGURATION
•
REMOTE DESKTOP SUPPORT
•
NETWORK TROUBLESHOOTING
•
HELP DESK SUPPORT
•
IT ASSET MANAGEMENT
•
CONFIGURATION MANAGEMENT
SERVICE DESK ANALYST
STOWE HOLDING | CAPE TOWN
JUN 2023 - DEC 2023
• Engaged in user support interactions via telephone, chat and email
platforms.
DESKTOP AND IT SUPPORT TECHNICIAN
COMPUTER AND TELECOMMUNICATIONS
SERVICES | CAPE TOWN, WESTERN CAPE,
SOUTH AFRICA
FEB 2020 - DEC 2022
• Responded to support requests from end-users and patiently walked
individuals through basic troubleshooting tasks.
LANGUAGES
ENGLISH
FRENCH
Advanced (C1)
Bilingual or Proficient (C2)
