Gedeon Ntumba

I am a highly motivated and results-driven IT Support Engineer with a strong foundation in troubleshooting, user support, and infrastructure maintenance. With several years of hands-on experience in technical support roles, I have developed a deep understanding of hardware, software, networking, and system administration. I thrive in dynamic environments where quick thinking, effective communication, and a customer-first mindset are essential.

My background includes providing first and second-level technical support across a wide range of systems, including Windows, macOS, and Linux environments. I have successfully diagnosed and resolved hardware failures, software malfunctions, connectivity issues, and user account problems—ensuring minimal disruption to operations and maximum satisfaction for end users. I am proficient in supporting Microsoft 365, Active Directory, network printers, VoIP systems, VPNs, and other business-critical technologies.

What sets me apart is my ability to explain complex IT concepts in clear, user-friendly language. I believe support isn’t just about fixing issues—it's about empowering users and helping them feel confident in their tools. Whether assisting onsite or remotely, I maintain a calm and professional demeanor under pressure, using structured problem-solving methods and documenting resolutions for continuous improvement.

I take pride in staying current with evolving technology trends, continuously upskilling through certifications, knowledge-sharing, and hands-on learning. My technical proficiency is matched by a strong sense of accountability, excellent time management, and a collaborative spirit. I enjoy being part of a team that values innovation, service quality, and reliability.