Gayathri Madhan

GAYATHRI MADHAN PROFILE SUMMARY  Chennai, India -LinkedIn: https://www.linkedin.com/in/gayathri- g- • • 75a004205 • CORE COMPETENCIES • • • • • • • • • • • • • • • Contract Management Quality Assurance Audits Reporting & Documentation Training & Development Client Relationship Management Customer Management Time Management Process Analysis Business Continuity Planning On-time completion of the Orders Team Management CERTIFICATIONS • EDUCATION • • • • LinkedIn- Human Resources Foundation • • LinkedIn- Recruiting Foundations • • LinkedIn- Technical Recruiting • Google Calendar Certification from Coursera • Udemy -HR ATS Applicant Tracking System • LinkedIn - Customer Success Management Fundamentals • LinkedIn- HR as a Business Partner • LinkedIn- Performance Management & Employee Engagement • LinkedIn- Root Cause Analysis • LinkedIn- Strategic Human Resources • Creative Excellent Communication Good Listening Skills Adaptable Resilience Quick Learner Positive Attitude Friendly Nature PERSONAL DOSSIER • Languages Known: English, Tamil, and Hindi Resource ACCOMPLISHMENTS LinkedIn- Certificate of Completion Six Sigma Green Belt • • • • • • • Post-Graduation Diploma in Business Administration - Human Symbiosis Centre for Distance Learning, Pune, India | 2004 Bachelor of Commerce| Meenakshi College for Women, Chennai, India| 2001 Diploma in South Indian Carnatic Music | Music Academy, Chennai, India|2003 • • • INTERPERSONAL SKILLS A Post-Graduation Diploma in Business Administration - Human Resource, regarded as proactive and astute professional with a lucrative experience of nearly 4 years of experience in the key areas of Operations Management, Contract Management, and Task Management. Rich experience of dealing with the requirements of customers and accountable for process excellence Expertise in conducting & coordinating activities, resource management, contract management with a flair for adopting modern methodologies. Actively involved in the task starting from the preliminary stage till completion of workorders A keen strategist with expertise in managing operations ensuring optimal utilization of resources Played a pivotal role in working in a multi-cultural environment and established frequent communication with international customers from Americas and Asia pacific, for managing and closing the work orders from these locations An effective communicator with exceptional relationship management skills with the ability to relate to people at any level of business. Merit of receiving Process Excellence Award Certificate Demonstrated excellence in documentation Process and exhibited strong leadership skills evidenced by the achievement of objectives Essayed a stellar role handling customer management, process management, and relationship management Efficaciously served as an active contributor and enhanced the team performance through multitasking, problem-solving, and decision making Proven strengths in exceeding customer expectations under challenging scenarios. Potential to create new avenues. Enhanced customer satisfaction from 85% to 98% and realized 100% on-time delivery of assigned projects. • • CAREER CONTOUR Senior Contract Administrator | Hewlett Packard Chennai, India| Aug 2003- Mar 2007 Key Responsibilities • Bestowed with an additional responsibility of Acting Team lead and managed a team of around 15 members • Worked towards making changes in the quotations and contracts of HP customers, using SAP applications. • Led the Contract Management for major corporate clients for Hewlett Packard, including renewals, contract amendments, closures • Accountable for Quality Assurance and ensured process adherence of HP on all the contract work orders and documents • Managed entire time capturing of any request, from the time the request is received till it is set to complete • Kept a record of the document process details for ISO and efficiently represented the team during ISO audits • Established excellent coordination with the international front-end contract administrators of HP concerning high-level process discussions and closed the work orders on time • Delivered training and prepared the team for ISO 9001:2000 Certification. • Worked towards the completion of projects including Kaizens for the team which has effectively saved time and reduced errors • Served as a major point of contact for international customers to receive and deliver details, queries, and complexities concerning the work orders • Offered resolution to the problem and complaints by focusing on customer satisfaction and giving maximum customer satisfaction through handling their issues sensitively • Ensured the Service Level Agreement (SLA), volumes and quality are reviewed for the smooth transition of the business EXPERIENCE • Independent International Professional Voice Over artist and singer, worked for local and international clients. • Certified Indian classical- Carnatic music vocal and theory • • • Stage and Television performer Freelance Music Teacher with students Professional Carnatic music teacher, with teaching experience at National Public School, Bangalore