Gashon Smith

Gashon Smith

BPO Call Center Outsourcing/ Customer Support Management
Nexus Marketing Services
Reply rate:
73.02%
Availability:
Full-time (40 hrs/wk)
Age:
34 years old
Location:
Spanish Town, St. Catherine, Jamaica
Experience:
13 years
GASHON SMITH EDUCATION PHILOSOPHICAL STATEMENT “If you quit now, you’ll always quit in life!” PROFICIENCY Soft Skills encompasses; strong communication abilities (both written and oral), organizational skills, time management skills, active listening skills, team player and self-motivation. Technical Skills include typing, proficiency in Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint, MS Publisher, and MS Outlook), direct sales, telesales/ telemarketing, certified customer service skills, internet savvy and knowledge of computer systems. CONTACT PHONE:- EMAIL:- HOBBIES Reading Playing Rugby Star Gazing Playing Chess University of the Commonwealth Caribbean (UCC) September 2021 – June 2025 Bsc. Business Administration, major in Information Systems Management Jose Marti Technical High School September 2008 – June 2009 CAPE Unit 1 passes in Communications Studies, and Electrical & Electronic Technology with a 2.5 GPA. Jonathan Grant High School September 2003 – July 2008 CXC/ CSEC General Proficiency passes in Mathematics (2), English Language (2), Electrical & Electronic Technology (2), Chemistry (3) and Physics (3). WORK EXPERIENCE Survey Data Fruit - Research Interviewer (Freelance) April 2021 - pres Conduct telephone interviews via the use of an app and by making outbound calls to random participants in the COVID-19 study conducted by the World Bank. Itelbpo Smart Solutions – Customer Service Representative March 2019 – May 2021 Assist customers with billing and technical support for a telecommunication company. Acted in various roles including Subject Matter Expert (SME), Real Time Analyst (RTA) and Team Lead. Nexus Marketing Services – Sales and Marketing Manager August 2014 – February 2019 Assist the company with acquiring new business, establish marketing campaigns on social media, train and manage a sales team. HOT 102 FM – Account Executive February 2014 – August 2014 Generate new sales and be responsible for scripting of commercials. MAA Electrical and Telephone Services – Electrical Apprentice January 2013 – April 2013 Residential house wiring, industrial electrical maintenance, electrical audits, and general repairs. REFERENCES Available upon request.
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