GARETH KEENAN
SUMMARY
Experienced and self-motivated Customer Service Professional with 5+ years in delivering empathetic and
efficient support in fast-paced environments. Skilled in resolving customer concerns with consistent high
satisfaction scores. I also bring 4 years of remote transcription experience across various sectors, including
healthcare, media, and business. Known for exceptional accuracy, confidentiality, and time management, I
handle high-volume assignments with minimal supervision. Organized, tech-savvy, and proactive, I thrive in
remote-working roles and am currently seeking a remote opportunity where I can contribute value with my
combined customer service and transcription skills.
EDUCATION
Kingsway College
Data Capturing Course
2015
Bellville Technical High School
National Senior Certificate-
SKILLS
Strong organizational and timemanagement skills
Strong communication and interpersonal
skills
Ability to work independently and as part
of a team
Detail-oriented, empathetic and active
listener
Strong experience in customer
satisfaction
Transcription (medical/scientific,
webinars, lectures)
Adaptability and self-motivation
PROFESSIONAL EXPERIENCE
Independent Transcriptionist/Captioner
Rev | 2021 - Present
Transcribe audio/ video content (interviews, webinars, lectures,
medical/scientific)
Ensure 98%+ accuracy, confidentiality, and proper formatting
and syncing under tight deadlines
Edit/proofread for clarity and correctness
Customer Service Representative
WNS Global Services (British Gas) | 2016 - 2018
Handled 50+ customer interactions daily via phone
with a focus on customer care and first-contact resolution
Used SAP IS-U for customer billing/service tracking
Maintained 90–95% customer satisfaction
Customer Service Representative
Triangle House (Vodacom) | 2012 - 2015
Assisted customers via phone regarding billing, troubleshooting
and updates
Achieved consistent customer satisfaction scores
Telemarketer
CERTIFICATIONS
Data Capturing
National Senior Certificate
Direct Financial Solutions| 2007 - 2008
Cold-called 50+ prospects daily in the Life Insurance sector
Captured lead data and arranged callbacks
Trained in active listening, phone etiquette, and objection
handling
