Galadima Titus

GALADIMA TITUS CUSTOMER SERVICE REPRESENTATIVE Abuja, Nigeria| - |-Personal Profile Titus is a highly determined individual with experience in appointment setting, sales and customer service. Excellent in building relationships with customers and providing solutions to their needs. Adept at multitasking and working in a fast-paced environment, with a proven track record of making successful outbound and inbound sales/ appointment calls, and achieving goals for customer satisfaction development. Experience Premier Producers group| Customer Service Representative (Telemarketer) • 2023 - 2024 Reach out to potential customers through cold calling and warm leads to generate interest in insurance products and services. • Engage with customers in a professional and friendly manner to build rapport and trust. • Identify and understand the insurance needs of customers to provide tailored solutions • Maintain a thorough understanding of various insurance products, including health, life, auto, and home insurance. • Diligently follow up on leads to convert inquiries into sales opportunities. • Schedule appointments for insurance agents to meet with interested prospects. Insurance Supermarket Incorporated | Customer Service Representative 2021 – 2023 • Demonstrated exceptional communication skills, effectively conveying complex insurance products and services to business clients. • Successfully scheduled and managed high-volume appointments, ensuring timely followups and efficient use of sales team resources. • Conducted thorough research on prospective clients, preparing personalized outreach strategies to maximize appointment setting success • Collaborated with sales and underwriting teams to streamline the appointment setting process and improve overall efficiency. • Utilized Customer service software to document customer interactions and update customer information. • Achieved monthly and quarterly targets for appointment setting, contributing to the overall sales and growth objectives of the company. The VA Group| Administrative executive assistant • - Efficiently managed and organized digital files and documents, ensuring easy access and retrieval for team members • Coordinated virtual meetings, including scheduling, sending invitations, and managing video conferencing tools. • Provided comprehensive email management, including sorting, prioritizing, and responding to correspondence in a timely manner. • Conducted online research and prepared detailed reports, presentations, and spreadsheets to support team projects • Delivered exceptional customer service through phone and email, addressing inquiries and resolving issues promptly. • Managed travel arrangements, including booking flights, accommodations, and transportation for remote team members. Education University of Jos, BSc Geography 2021 Geography Skills & abilities ⚫ Soft Skills: Effective Written and Oral Communication, Active Listening , Empathy, Time Management, Teamwork, Attention to Detail, Multitasking, Problem-Solving, Persuasion Skills, Interpersonal Skills . ⚫ Hard Skills: Customer Support, Proficient use of Microsoft Office suit, Google suite, CRM Software Proficiency (e.g., Salesforce, Zendesk, Dialer 2.0, Chase Data, Convoso), Basic IT Skills, Phone System Operations. ⚫ Languages: English