Galadima Titus

With a robust foundation of five years in the professional arena, I, Galadima Titus, have honed my expertise in customer service and insurance, making me an ideal candidate for roles in customer service and appointment setting. My journey spans over two years as a Customer Service Representative (CSR) in insurance with B2B interactions and more than a year in B2C insurance, working with Premier Producers Group, Insurance Supermarket Incorporated, and the VA Group.

Experience and Key Qualities:

1. Customer Service Excellence in B2B Insurance: During my tenure at Premier Producers Group, I specialized in managing corporate accounts, ensuring their insurance needs were met with precision and professionalism. My ability to understand complex client requirements and provide tailored solutions enhanced client satisfaction and retention. My role required impeccable communication skills, an analytical mindset to resolve issues promptly, and a proactive approach to anticipate client needs, which are crucial in a B2B environment.
2. Customer-Centric Approach in B2C Insurance: At Insurance Supermarket Incorporated, I shifted my focus to B2C insurance, where I dealt directly with individual clients. This role demanded empathy, patience, and the ability to explain insurance products in layman's terms. I excelled in building trust and rapport with clients, guiding them through the insurance process, and resolving their concerns effectively. My customer-first approach ensured high levels of client satisfaction and loyalty.
3. Versatility and Adaptability: Working with the VA Group further diversified my skill set, where I adapted to various client needs and industry demands. This experience emphasized my versatility and ability to thrive in dynamic environments.

Why I Am a Great Fit:

My extensive background in customer service within the insurance sector, coupled with my ability to connect with clients on both a corporate and individual level, makes me an exceptional candidate for customer service roles. My proactive problem-solving skills, attention to detail, and commitment to delivering exceptional service align perfectly with the demands of a customer service role.

For appointment setter roles, my experience in understanding and addressing client needs, scheduling, and follow-ups ensures I can efficiently manage appointments and contribute to streamlined operations. My dedication to client satisfaction and ability to manage multiple tasks make me an asset in any customer-focused environment.