Dedicated and detail-oriented professional with extensive experience in customer service and administrative roles, complemented by a Master’s degree in Human Resource Management. My career is characterized by a strong commitment to delivering exceptional service and fostering positive relationships with clients and team members alike.
In my previous roles as a Customer Service Representative and Booking Officer, I honed my ability to effectively communicate with diverse audiences, resolve complex issues, and manage multiple tasks in fast-paced environments. My experience in customer service has equipped me with a deep understanding of client needs and expectations, allowing me to provide tailored solutions that enhance satisfaction and loyalty. I take pride in my ability to listen actively and empathize with customers, ensuring that their concerns are addressed promptly and efficiently.