Gabriela Betancourt
Recruiter
Caracas, Venezuela •- -
PROFESSIONAL EXPERIENCE
ELEVATE TEAMS
Nov 2024 – Present
Searched for qualified talent, filtering over 50 candidates daily.
Conducted competency-based interviews, managing up to 13 interviews per day.
Developed talent sourcing strategies on job portals and social media, generating 200 new candidates weekly.
Led market research focused on benchmarking the remuneration of administrative, logistics, and operational assistants. This
analysis informed of a salary adjustment that increased employee satisfaction and retention within these departments by
20%.
Talent Acquisition Specialist
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SKYBREAKER
Feb 2022 - Nov 2024
Talent Acquisition Specialist
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Created and optimized job descriptions for workers, leading to a 20% increase in candidate quality.
Managed up to 10 job postings across LinkedIn and Prosmarketplace.
Conducted competency-based interviews, managing up to 13 interviews per day.
Researched and implemented industry best recruitment, hiring, and onboarding practices.
FIDU
Operations Specialist
April 2020 - Feb 2022
● Streamlined internal processes, improving team workflows and systematization.
● Drove a 20% decrease in support tickets by developing and launching a complete app knowledge base within Intercom,
enabling self-service customer support.
● Led the training and deployment of Intercom's Copilot, enabling customers to address basic platform questions
autonomously and achieving a 15% decrease in the number of inquiries
● Led research initiatives to develop growth strategies for product expansion increasing number of leads by 10%
● Conducted live demos to showcase platform features and benefits.
UBI Pagos
Recruiter
May 2019 – March 2020
● Collaborated with team leads to gathering hiring requirements and craft tailored job descriptions.
● Researched and implemented industry best recruitment, hiring, and onboarding practices.
● Create detailed documentation of the recruitment and hiring processes, as well as how to write job descriptions.
● Analyzed recruitment platform data to drive process improvements and refine hiring strategies.
EDUCATION
UNIVERSIDAD CATÓLICA ANDRÉS
Industrial Relations.
BELLO
ADDITIONAL INFORMATION
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Key Skills: Talent Acquisition * Recruitment Strategy * Candidate Sourcing * Interviewing (STAR Methodology,
Competency Based, Group Interviews) * Competency Based Job Description Creation * Onboarding Process Development *
Process Optimization * Customer Journey Analysis * Data Analysis.
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Program Management: Asana * Intercom * Jira * MS Project * MAXQDA * Notion * Process Street * LinkedIn Recruiter *
Greenhouse, * Zoho HR * Jazz HR * Job Diva.
Certifications: Project Management Framework * Project Management Basics * Qualitative Data Analysis
with MAXQDA * Qualitative Research Design and Methods
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