Gabriel Onwuneme

Gabriel Onwuneme Customer Support Consultant-| https://www.linkedin.com/in/angel-gabriel- Portharcourt, Rivers, 500102, Nigeria | - Results-driven remote operations specialist with 7+ years of experience in customer support, lead generation, virtual assistance, and project coordination. Skilled in using tools like Apollo.io, Trello, Slack, and HubSpot to streamline operations and drive business growth. Work Experience TrainerJan 2023 - Feb 2025 Digital Skillshop Academy Developed and delivered training programs using Trello, Loom, and Google Classroom, resulting in 300 students acquiring remote job skills. Taught remote work tools like HubSpot, Freshdesk, Apollo.io, and Slack, enabling students to land global jobs. Managed student progress using Google Sheets, Google Drive, and ClickUp, ensuring 85% course completion and certification rates. Hosted live webinars via Zoom and Microsoft Teams, increasing academy visibility and enrollment by 60%. Built a remote tech community on Telegram and Facebook, providing daily mentorship to members. Business Development Executive & Lead GeneratorJun 2016 - Mar 2024 SC Industrial Gas Manufacturers Ltd | Port Harcourt Used Apollo.io to identify, research, and qualify over 1, 000 B2B leads, resulting in a 75% increase in the sales pipeline and new client acquisition. Managed lead data and follow-ups using Salesforce CRM, improving lead conversion rate by 42% through automated reminders and accurate prospect tracking. Designed and ran Facebook Ads Manager campaigns, boosting inbound lead generation by 65% and web traffic by 48% over a 6-month period. Utilized Slack to communicate with the remote sales and marketing teams, streamlining task follow-ups and reducing project delays by 30%. Used Google Sheets and Google Drive to prepare and share weekly lead performance reports, improving visibility and alignment with management KPIs. Provided product knowledge and personalized recommendations for strength training and home gym equipment. Consultant/Business StrategistJun 2016 - Jul 2023 Prazix Edge Solutions Ltd Recruited and trained over 50 staff for various businesses using Google Forms for application management and Google Meet for interviews, improving hiring efficiency and talent match by 70%. Developed and implemented SOPs and operational frameworks using Google Docs and Trello, increasing workflow consistency and productivity across client businesses by 55%. Created and managed marketing campaigns using Facebook Ads Manager and Canva, leading to a 40% increase in brand visibility and customer engagement. Introduced performance tracking systems like Clockify to monitor team output, improving task delivery timelines and accountability by 30%. Used Apollo.io and LinkedIn Sales Navigator to generate high-quality B2B leads for clients, boosting client conversion and engagement by 50%. Marketing Consultant/Real Estate LeadFeb 2021 - Sep 2022 Stephlight International Ltd Designed and launched high-converting property ads using Facebook Ads Manager, resulting in a 50% increase in sales within. Created and managed listings and promotional content using Canva and Instagram Business, improving property visibility and engagement by 70%. Organized and maintained property data using Google Sheets, reducing admin errors and speeding up transaction processing by 40%. Used WhatsApp Business and Telegram to maintain real-time client communication, increasing customer follow-ups and closing rates by 35%. Shared brochures, contracts, and media files via Dropbox and Google Drive, improving document access and speeding up client decision time. Head of Business DevelopmentMar 2019 - Mar 2021 Skylight Thrift and Cooperative Ltd Led project execution using Trello to assign tasks, track weekly goals, and manage savings/loan workflows, improving team accountability by 60%. Organized customer onboarding and outreach using Calendly and Google Calendar, which reduced missed consultations by 40% and improved customer satisfaction. Managed cooperative member data and feedback using Google Forms, leading to better service delivery and a 50% boost in retention. Coordinated marketing efforts through Facebook Ads Manager, increasing membership sign-ups by 35% in. Shared training resources and operational updates via Google Drive and Slack, enhancing communication and speeding up onboarding by 45%. Remote Tools & Technical Skills Project & Task Management: Trello – task tracking, goal setting, internal workflow documentation ClickUp, Clockify for time management and productivity tracking Communication & Collaboration: Microsoft Teams, Slack – real-time team communication and meetings Zoom, Google Meet, Telegram File & Document Management: Google Drive, Dropbox, OneDrive – cloud-based file storage and sharing iLovePDF – used for: Merging and compressing documents Converting file formats E-signing important documents and agreements Customer Support Tools: Freshdesk, HubSpot, CMS – for ticketing, customer relationship management, and reporting Marketing & Lead Gen Tools: Apollo.io, Meta Ads Manager – for running lead gen campaigns and outreach Canva and ChatGPT Soft Skills Strong attention to detail Problem-solving mindset Adaptability in remote work environments Excellent communication and customer empathy Leadership, training, and mentorship skills Problem-Solver Proactive & Coachable Emotional Intelligence Conflict Resolution Team Collaboration Multitasking & Follow-Through Additional Information Fluent in written and spoken English Fitness-friendly: Enthusiastic about gym and wellness High-speed internet and dedicated quiet workspace A Logitech H390 noise cancelation headset A Led light A 5G wifi and a standby 4G mifi Good electricity, standby 5,800KVA generator and solar installation An Iphone and Android phone Full-time availability: Monday–Friday, 8:30 AM–5:30 PM ET Education Digital Witch CommunityJun 2022 - Aug 2022 Bachelor IT Support University of Port HarcourtJan 2008 - Dec 2012 Bachelor Business Administration